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Company: The Grogan Agency, Inc.
Location: Trussville
Posted on: August 7, 2022

Job Description:

Job Description The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, and other additional clerical duties as directed by the agency owner or associates. Benefits Flexible schedule available. PTO package. Company 401K. Responsibilities Provides phone support and sees that all messages personally received are effectively communicated to the person intended either by email or inter-office chat. Ensures agency data is correct and complete in the agency management system with every client interaction. Provides client services, including: taking / receipting premium payments appropriately routing calls for further assistance Provides clerical assistance to Personal and Commercial Lines associates and agents. Refers new sales / upsells to Multi-Line Sales representatives at every opportunity. Reviews late payer list and makes customer contact by email, agency text or phone call to maintain and increase retention. Reviews retention list monthly, identifying significant rate increases. Always asks for referral and thanks customers for their business. Requirements Previous administrative experience preferred. Must have excellent written and verbal communication skills. Must be dedicated to thorough documentation and follow-up. Proficiency in Microsoft Office applications preferred. High school diploma required. Some college preferred but not required.

Keywords: The Grogan Agency, Inc., Birmingham , Receptionist, Administration, Clerical , Trussville, Alabama

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