Office of Customer Satisfaction Specialist (REMOTE OPPORTUNITY)

Company: Regions Bank
Location: Birmingham
Posted on: May 27, 2023

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Office of Customer Satisfaction Specialist at this level researches and resolves customer complaints submitted through and about the Regions Contact Center by incoming mail, e-mail, faxes, calls and social media. This position reviews all corporate wide complaints submitted through the Centralized Customer Complaint Program.
Primary Responsibilities

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  Researches, resolves, and responds to customer complaints sent through regulatory agencies, external entities, and Regions Executive offices
  
  
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  Works with primary owners to research and respond to customers and regulatory agencies within the required timeframe
  
  
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  Provides guidance on resolutions to complaints
  
  
  This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
  Requirements
  
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  • High School Diploma and three (3) years of experience in banking with a concentration in customer service, contact center, branch, audit, compliance, or regulatory functions
    
    Skills and Competencies
    
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      Ability to learn additional systems as needed
      
      
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      Ability to research and summarize facts
      
      
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      Ability to work with limited supervision
      
      
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      Ability to work under pressure and meet deadlines
      
      
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      Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
      
      
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      Strong interpersonal skills
      
      
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      Strong organizational skills
      
      
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      Strong verbal and written communication skills
      
      
      This role can work remote within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with a preference for Birmingham, Atlanta, Charlotte, or Nashville.
      Position Type
      Full time
      Compensation Details
      Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
      The target information listed below is based on the national range and level of the position.
      Job Range Target:
      Minimum:
      $39,298.05 USD
      Median:
      $50,020.00 USD
      Incentive Pay Plans:
      This job is not incentive eligible.
      Benefits Information
      Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
      
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        Paid Vacation/Sick Time
        
        
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        401K with Company Match
        
        
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        Medical, Dental and Vision Benefits
        
        
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        Disability Benefits
        
        
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        Health Savings Account
        
        
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        Flexible Spending Account
        
        
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        Life Insurance
        
        
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        Parental Leave
        
        
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        Employee Assistance Program
        
        
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        Associate Volunteer Program
        
        
        Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
        https://www.regions.com/welcometour/benefits.rf
        Location Details
        Riverchase North
        Location:
        Hoover, Alabama
        Bring Your Whole Self to Work
        We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
        OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Birmingham , Office of Customer Satisfaction Specialist (REMOTE OPPORTUNITY), Administration, Clerical , Birmingham, Alabama