Restoration Crew Chief

Company: SERVPRO of Limestone and Lawrence Counties
Location: Athens
Posted on: January 21, 2026

Job Description:

Job Description Job Description Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Vision insurance Pay Rate $18-$20 an hour based on experience (with the opportunity for raises and even salary positions based on work quality) Benefits Medical, Dental, and Vision Insurance provided through BCBS of Alabama ( Servpro of Limestone & Lawrence Counties/Decatur covers half the cost of employee insurance ) 401k Matching provided through VOYA. Servpro will match employee contributions dollar for dollar up to 4% Do you love helping people through difficult situations? Then dont miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! Job Description: Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers. On-Call/After Hours Technicians will be assigned to an on-call crew and scheduled for a certain week each month to respond to after-hours emergency service requests. While non-emergency jobs requiring service at night or on weekends are uncommon, the on-call crewor, when necessary, the full teammay be required to complete these jobs to meet customer needs and maintain service standards. We are a 24/7 emergency service provider. Responsibilities: Explain processes and answer customer questions, as needed Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met Communicate clear expectations to Production Technicians and supervise their activities Perform production processes as scheduled and ensure quality control Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers Resolve problems quickly as they arise Manage job file documentation to ensure complete and accurate project details Manage and control costs of production projects Manage assets by protecting and using equipment and materials properly Clean and maintain vehicles, equipment, warehouse, and office areas Perform sales and marketing activities, including add-on sales and security checks Qualifications: Effective written and oral communication Experience in cleaning/restoration preferred High school diploma/GED IICRC certifications preferred Ability to travel locally or out of state when necessary Physical and Work Environment Requirements: Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance Exposure to chemicals Walking and standing for long periods of time, driving, sitting, climbing, Ability to climb ladders and work at ceiling heights Ability to work in tight spaces (e.g., crawls spaces under buildings) Repetitive pushing/pulling/lifting/carrying objects All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Keywords: SERVPRO of Limestone and Lawrence Counties, Birmingham , Restoration Crew Chief, Customer Service & Call Center , Athens, Alabama