Mortgage CSR Manager

Company: TEKsystems
Location: Carrollton
Posted on: February 18, 2026

Job Description:

Job Description Job Description Description • Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division • Manage, monitor and measure the performance of queues and processes • Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training • Collaborate closely with other functions to ensure customer pain points are prioritized • Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience • Routinely review staff performance of key metrics and work with staff daily to improve performance • Demonstrate behaviors which are aligned with the organization’s desired culture and values Skills mortgage, customer service, mortgage customer service, Manager, Supervisor, Loans, KPI, financial services Top Skills Details mortgage,customer service,mortgage customer service,Manager,Supervisor,Loans,KPI Additional Skills & Qualifications • Management experience in a Call Center Environment with proven strong customer service skills • Ability to work with call monitoring tools/software • Demonstrated success with pipeline management • Financial Services and mortgage industry experience required • Strong understanding of applicable Federal, State and Local mortgage regulations • Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint) Experience Level Intermediate Level prioritywest Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $33.65 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton,TX. Application Deadline This position is anticipated to close on Feb 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Birmingham , Mortgage CSR Manager, Customer Service & Call Center , Carrollton, Alabama