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Network Support Engineer III

Company: C Spire
Location: Birmingham
Posted on: January 17, 2020

Job Description:

OverviewThe Network Support Engineer III will be a member of a team managing and supporting IT infrastructure and applications for our partners. This is a challenging position requiring advanced technical skills, experience, communication, and critical thinking. Our goal is to create an exceptional customer experience.

Network Support Engineer III leads a group of team players that can administer and troubleshoot all aspects of a client's network environment. We are currently seeking a team player with extensive Networking experience. They will be responsible for maintaining shared and customer dedicated infrastructure including but not limited to routers, firewalls, switches, VPNs, load balancing systems, and enterprise wireless. Expected to be able to do the following: Provide network diagrams, incident resolution and problem determination, document methodologies, thorough knowledge of network management, execute hardware and software installations, performance tuning and recovery. Expected to possess, develop and maintain skills in data center design standards, communications technology best practices and security processes.Responsibilities

  • Excellent communication and customer service skills.
  • Build client relationships and maintain client satisfaction.
  • Ability to carry difficult conversations with clients regarding the complexities of the issues impacting their business as well as producing and executing the solution for it.
  • Team Player. Promotes cooperation and commitment within a team to achieve goals and deliverables.
  • Critical Thinking and ability to drive results.
  • General Network Troubleshooting (routing/switching/wireless, DNS, DHCP, VOIP, VLAN, VPN).
  • Firewall Troubleshooting:

    • Cisco ASA
    • Cisco Meraki
    • Fortinet
    • Sonicwall

    • Ability to recover or rebuild client site network with no available backup (reverse engineer).
    • Perform firmware and code upgrades to networking devices.
    • Work with other departments to troubleshoot client-side technical issues.
    • Work with the vendors of the company and our customers.
    • Work includes occasional weekend or after hours responsibilities, when necessary.
    • Serve in the Networking On Call rotation.
    • Occasional travel offsite / to customer sites.
    • Read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides.
    • Leading periodic technical meetings.
    • Training and mentorship of junior team members.
    • Completion of a yearly training plan/required certifications.
    • Ability to help architect and configure large, scalable and supportable network solutions.
    • Ability to meet and work with sales staff and solutions engineers on identifying technical limitations and problems for sold solutions.
    • Ability to help architect multiple site multiple path failover with prioritizing primary, secondary, Tertiary circuits using dynamic routing.
    • Any other task or duty as assigned or required.


      • Required Experience

        • 5+ years of experience supporting or implementing IT infrastructure.
        • 3+ years of experience primarily supporting networking technologies.

        • Desired Qualifications/Experience:

          • Bachelors in Computer Science or related field.
          • 3 - 5 years of experience with configuration and management of advanced networking hardware including routers, switches, voice over IP telephony, load balancers, wireless infrastructure, firewalls and internet proxy devices.
          • Experience with networking protocols to include advanced routing (BGP, EIGRP, OSPF) and switching (Cisco proprietary protocols and network standard protocols including spanning-tree, trucking protocol, MPLS).
          • Cisco Certifications or experience.
          • Citrix Certifications or experience.
          • VMWare Certifications or experience.
          • Microsoft Certifications (Administrator/Engineer level) or experience.
          • Leadership and management experience.
          • EMR/EHR/Practice Management Suites (Greenway, Allscripts, ECW, etc.) experience.

Keywords: C Spire, Birmingham , Network Support Engineer III, Engineering , Birmingham, Alabama

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