Director, Network Engineering - Remote

Company: TTEC
Location: Birmingham
Posted on: September 16, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As the Director, Network Engineering working remote in the US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be Doing -Do you have a passion for combining business strategies with technology to ensure efficient process and flow? As Director of Network Engineering, you will drive the efforts that would align technology and business strategy, leverage technology investments, and optimize end to end business processes associated with technology. Through these efforts, you will also be responsible for managing a highly specialized team responsible for owning a global network that directly impacts revenue. In addition, you'll be developing and cultivating relationships with IT architects and managers to determine current and future enterprise network, data center needs and service offerings, ensuring that the organizations' needs are met. -You'll report to the Executive Director, Network Engineering. You'll be acting as a key player in the strategic planning processes for TTEC as well as a lead advisors to the Vice President of Infrastructure & Operations.During a Typical Day, You'll

• Lead and guide a high technical team of data, data center, and security engineers while also establishing and meeting service level agreements for uptime and issue response
• Develop and deploy network infrastructure plans
• Develop, articulate and present a roadmap related to future state data center strategic initiatives
• Works with top technology executives to assure investments in networks are appropriate and compatible with the industry that can scale and adapt as the business needs dictate
• Work with Vice President to develop short- and long-term strategic departmental plans that support overall corporate and IT strategy
• Manage a staff of domestic and international employees and serve as the team liaison for the hiring process, work allocation, scheduling, training, professional development and performance evaluation
• Support projects end-to-end initiated by various clients (internal/external) and business units including new project and client launches, internal technology efforts, and migration activities related to mergers and acquisitionsWhat You Bring to the Role
  • Director level experience in a Network Engineering related position
  • Experienced leading large geographically dispersed teams
  • 10 years related work experience in planning, design, implementation, and engineering supporting large enterprise data networks
  • Demonstrated experience and knowledge of networking architectures, specifically cloud network architectures
  • Experience with managing large and small Carriers, including the circuit ordering, invoicing and payment processes
  • Bachelors Degree in Business, Information Management, or a related field; or the equivalent in education and work experience -What You Can Expect
    • An annual incentive program
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off
    • Tuition reimbursement and access to thousands of free online courses -Visit www.hellottecbenefits.com for more information. -The anticipated range is $150,000 - $200,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. -About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote

Keywords: TTEC, Birmingham , Director, Network Engineering - Remote, Engineering , Birmingham, Alabama