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Lead Customer Service Engineer

Company: ABB
Location: Birmingham
Posted on: October 12, 2019

Job Description:

SunIRef:Pharma1:title Lead Customer Service Engineer ABB 3,581 reviews - Birmingham, AL ABB 3,581 reviews Read what people are saying about working here. Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. ABB Industrial Solutions empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. The Lead Customer Service Engineer will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. Your responsibilities Provide local business ownership in assigned areas Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas Aggressively promote services sales to grow business in the area Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions Participate in business planning including budgeting / staffing / forecasting / cost control Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure Perform field engineering service work to properly serve the local customers Provide the leadership to balance customer service satisfaction Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations Identify product failures and assist in identifying possible root causes Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction Distribute information on customer issues so that all members of customer support team share common understanding and objectives Your background Bachelor's Degree from an accredited university or college (or a High School Diploma / GED with a minimum 4 years of experience in a support or field engineering position) Minimum 3 additional years of experience in a field engineering role Minimum 1 year of experience in customer support and the development of successful customer Relationships Bachelor of Science in Mechanical or Electrical Engineering from an accredited university or college Strong oral and written communication skills Strong interpersonal and leadership skills PC proficiency Team leader in a dynamic, energetic, and proactive environment Six Sigma training or equivalent quality training Candidates must already have a work authorization that allows them to work for ABB in United States. ABB - Today report job - original job

Keywords: ABB, Birmingham , Lead Customer Service Engineer, Engineering , Birmingham, Alabama

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