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Associate Support Engineer

Company: TalentBurst
Location: Birmingham
Posted on: October 14, 2019

Job Description:

Job Description

Responsibilities:
Act as the first point of contact for all Clientcustomers, consultants and partners requiring application support.
Triage all incoming web, phone and email case requests.
Provide phone, chat and email assistance to customers, consultants and partners on the usage of Clientproducts and layered components, such as data transformation tools and report writing tools.
Research, analyze and troubleshoot to diagnose and resolve technical problems.
Install and configure the product suite to recreate issues and analyze for root cause.
Develop and maintain effective relationships with internal and external customers.
Proactively communicate client status, concerns and issues to appropriate management team.
Contribute to ClientCommunity i.e. responding to product forums and posting knowledge-based articles.
Update support case tracking system to provide accurate and current documentation of issues.
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide on-call support during weekend, on rotation-basis or when scheduled.

Qualifications:
Bachelor?s degree in Computer Science, CIS, MIS, STEM or related field required.
Experience in a customer support environment, SaaS experience a plus.
Experience with relational databases such as Oracle, SQL Server, etc.
Experience with Linux and Windows operating systems.
Working knowledge of SQL and SQL stored procedures (PL/SQL, T-SQL).
Knowledge of the Java language including XML, Servlet, EJB APIs.
Knowledge of Tomcat and/or WebLogic.
Excellent customer relationship, organizational, verbal and written communication skills.
Excellent problem solving and listening skills.
Highly motivated, self-starter.

Company Description:

TalentBurst is an award winning IT, Accounting & Finance staffing firm headquartered in Boston with offices in San Francisco, Miami, Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the leading social media, technology, banks, utilities, pharmaceutical, and biotech companies.We work with 75 of the Fortune 500 companies. Our recruiting team is one of the most successful in the industry and has a strong reputation for treating our employees well and helping you find your next dream project.BenefitsAt TalentBurst, one of our founding principles has been to provide our employees with the best benefits available. Benefits we have available include:--- Health, Dental, and Vision Plan--- 401(k) Plan--- Life Insurance--- Immigration assistance--- Credit Union Membership--- Direct Deposit--- Vacation pay (only for FTEs)

Keywords: TalentBurst, Birmingham , Associate Support Engineer, Engineering , Birmingham, Alabama

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