Associate Support Engineer
Posted on: October 14, 2019
Act as the first point of contact for all Clientcustomers,
consultants and partners requiring application support.
Triage all incoming web, phone and email case requests.
Provide phone, chat and email assistance to customers, consultants
and partners on the usage of Clientproducts and layered components,
such as data transformation tools and report writing tools.
Research, analyze and troubleshoot to diagnose and resolve
Install and configure the product suite to recreate issues and
analyze for root cause.
Develop and maintain effective relationships with internal and
Proactively communicate client status, concerns and issues to
appropriate management team.
Contribute to ClientCommunity i.e. responding to product forums and
posting knowledge-based articles.
Update support case tracking system to provide accurate and current
documentation of issues.
Coordinate with Quality Assurance and Engineering teams to provide
assistance in identifying, reporting and resolving product
Provide on-call support during weekend, on rotation-basis or when
Bachelor?s degree in Computer Science, CIS, MIS, STEM or related
Experience in a customer support environment, SaaS experience a
Experience with relational databases such as Oracle, SQL Server,
Experience with Linux and Windows operating systems.
Working knowledge of SQL and SQL stored procedures (PL/SQL,
Knowledge of the Java language including XML, Servlet, EJB
Knowledge of Tomcat and/or WebLogic.
Excellent customer relationship, organizational, verbal and written
Excellent problem solving and listening skills.
Highly motivated, self-starter.
TalentBurst is an award winning IT, Accounting & Finance staffing
firm headquartered in Boston with offices in San Francisco, Miami,
Milwaukee, Toronto, Bangalore, and Gurgaon. Our clients include the
leading social media, technology, banks, utilities, pharmaceutical,
and biotech companies.We work with 75 of the Fortune 500 companies.
Our recruiting team is one of the most successful in the industry
and has a strong reputation for treating our employees well and
helping you find your next dream project.BenefitsAt TalentBurst,
one of our founding principles has been to provide our employees
with the best benefits available. Benefits we have available
include:--- Health, Dental, and Vision Plan--- 401(k) Plan--- Life
Insurance--- Immigration assistance--- Credit Union Membership---
Direct Deposit--- Vacation pay (only for FTEs)
Keywords: TalentBurst, Birmingham , Associate Support Engineer, Engineering , Birmingham, Alabama
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