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Operations Manager of Training

Company: Protective Life Insurance
Location: Birmingham
Posted on: January 16, 2020

Job Description:

Protective Life Corporation, based out of Birmingham, Alabama, is searching for an experienced and passionate Operations Manager of Training to oversee the day to day functions and production of operational training across 14 internal business units.The Operations Manager reports to the Director of Operations Services Training and is a member of the Operations Services Management Team working to develop and engage Protective's contact center and back-office teams. This person will manage a team of instructional designers, developers and training instructors; manage workflow and delivery of training projects; manage service levels and on time delivery; manage quality; and build leadership skills throughout the Training development, design and instruction team.The ideal candidate will join the Director of Training and Managing Editor to be responsible in outlining and executing the team's vision, strategy, roadmap and program deliverables. Partnering with these leaders, you will determine current and future skills and needs, the design and scale of innovative learning solutions and support; always ensuring our learners and business partner's expectations are met or exceeded, through measureable return on investment. This person is a leader and is comfortable in taking initiative to complete complex tasks, projects and programs quickly and autonomously, reacting with appropriate urgency to situations that require effective action.Principal Duties & Responsibilities Manages administrative systems and is process owner for creating and maintaining standard operating procedures applicable to each area to ensure consistent, accurate and effective training is deliveredFront line management of developers, designers and instructors, responsible for coordination, planning, scheduling and executing all training requests on time and within budgetManages performance of all team members including achievement of all established service level agreements and quality targetsProvides leadership and coaching to team members to drive individual development plans and maximizing business KPI resultsPartners with Managing Editor to ensure training material meets quality and accuracy standards, business objectives and departmental style-guideCreation of a culture driving engagement and high performance in all supported business units through ongoing training and developmentHolds morning and afternoon design, development and instructional team check-in meetings to establish assignments and workflowLeads training team meetings outlining results and observations with recommendations and next steps based on business partner feedback, known data and performance outcomes/metricsCultivates personal sources and relationships with expertsJob Requirements Minimum 3 years managerial experience partnering with senior leadership to build and drive compelling strategies, be it training or operational to align with business objectives and growth needsMinimum 2 years experience in the engagement and management of Subject Matter Expertise to support an effective training delivery modelBS/BA in related field preferred

Keywords: Protective Life Insurance, Birmingham , Operations Manager of Training, Executive , Birmingham, Alabama

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