PIP Manager I

Company: Kemper Corporation
Location: Birmingham
Posted on: January 12, 2021

Job Description:

Location(s)Birmingham ALDetailsResponsible for direct management of PIP/Med Pay Claims Adjusters, provide technical expertise, staff development and guidance as well as provides training as appropriate and necessary.Position Responsibilities: Claims Supervision: Facilitate severity assessment and exposure assignment of newly reported losses to appropriate Claims Adjusters. Periodically review PIP/Med Pay exposures and pending inventory to ensure claims are assigned to personnel with sufficient experience. Provide technical support for establishing appropriate reserves for new and ongoing PIP/Med Pay claim investigations. Provide technical support for the interpretation of PIP/Med Pay policy provisions, statutory requirements and case law. When appropriate, confirm accuracy of all requests for settlement authority, coverage denials, and releases. Promote compliance with Standard Operating Procedures in the processing of all claims.Quality and Compliance: Analyze management report data to identify trends that affect customer service, quality and profitability. Proactively assess claims processes and develop strategies to maintain or improve performance. Conduct file reviews to ensure compliance with Standard Operating Procedures and state-specific statutory requirements. Provide technical support to ensure that all aspects of the PIP/Med Pay claim handling process is conducted properly.Personnel Management: Assist with interviewing and selecting claims personnel. Clearly define, document and communicate performance expectations for the individual employee and team. Mentor, coach, and train personnel to achieve desired goals and position objectives. Monitor and document ongoing performance utilizing objective data and subjective observations to measure individual and team performance results. Collaborate with employees individually and as a team to provide accurate and ongoing performance feedback and promote career development. Recommend employees for promotions, salary adjustments, and termination as necessary.Position Qualifications: 2 years of claims experience required.Requires a college degree or equivalent work experience.Working towards professional designation a plus.Claims experience in the PIP/Med Pay technical area a plus.Demonstrates effective and diplomatic oral and written communication skills.Demonstrates effective organizational and planning skills.Demonstrates effective leadership qualities.-ZR -GD -IN -PTFull time

Keywords: Kemper Corporation, Birmingham , PIP Manager I, Executive , Birmingham, Alabama