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External Communications Senior Manager - Crisis & Issues Management

Company: PWC
Location: Birmingham
Posted on: April 10, 2021

Job Description:

Line of Service: Internal Firm ServicesSpecialty/Competency: IFS - Brand & CommunicationsIndustry/Sector: Not ApplicableTime Type: Full timeGovernment Clearance Required: NoAvailable for Work Sponsorship: NoTravel Requirements: Up to 20%A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You'll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC's brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. Our Marketing and Public Relations team is responsible for PwC's external media relations and social media strategy. As part of our team, you'll help with social media account management, media relationship management, and identifying new and emerging opportunities for the Firm.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.Job Requirements and Preferences:Basic Qualifications:Minimum Degree Required:High School DiplomaMinimum Years of Experience:6 year(s)Preferred Qualifications:Degree Preferred:Juris DoctoratePreferred Fields of Study:Public Relations, Business Administration/Management, Political SciencePreferred Knowledge/Skills:Demonstrates an intimate level abilities and/or a proven record of success in the following areas:
    • Developing and managing proactive issues/crisis preparedness programs at a national and global level in a matrixed organization with a professional services firm, a financial services entity or working at a public relations/communications agency;
    • Working with leaders within business units and legal to advise them across a range of issues, including human capital, audit, advisory, and consulting;
    • Leading proactive and reactive strategies and tactics that meet a firm's business and communications objectives, at a local, national, and global level, and managing others to accomplish key objectives;
    • Developing a holistic framework for strategic reputation management including the use and deployment of data and analytics to inform response strategy;
    • Leading proactive and reactive communications strategies related to a range of issues and crises, including advising leadership on how to plan for and respond to adverse public scrutiny and litigation in real-time and in evolving situations;
    • Serving as a primary external communications leader and senior counselor for issues/crisis within a firm;
    • Managing risk preparedness and response for all key stakeholders e.g., employees, clients, media (traditional & social), trust, and recovery, as appropriate;
    • Maintaining a network of media contacts within the industry and using those relationships to drive narrative and messages around key issues, as well as proactively identifying additional reporter and industry influencers that would be valuable to supporting the firm's messages;
    • Understanding and utilizing social media platforms as a tool for reputation management and engagement;
    • Managing agencies to help achieve business and communication goals;
    • Leading, coaching, and managing other external communications staff who will help support key issues, as needed;
    • Leveraging verbal and written communication skills with the capacity to be able to take complex subject matters and distill them into short, straightforward, digestible content by using problem solving skills;
    • Possessing ability to thrive in high-stress situations by projecting confidence and authority to senior business leaders; and,
    • Understanding and accepting external communications as a powerful and crucial business tool.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .

Keywords: PWC, Birmingham , External Communications Senior Manager - Crisis & Issues Management, Executive , Birmingham, Alabama

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