General Manager

Company: Wendy's
Location: Sterrett
Posted on: May 6, 2021

Job Description:

STATEMENT OF PURPOSE -- Manages the operations and staff of a Wendy--------s restaurant, including the execution of all Company policies, -- procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas -- while following all Company guidelines. Ensures compliance with all Federal, State and local laws and -- ethical business practices. Provides leadership, direction, training and development to subordinate -- managers and crew. Creates and maintains a -------People Excellence----- environment. -- --ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA --KEY MEASUREMENT CRITERIA: --In order to achieve consistency throughout our system as we measure and evaluate performance, the -- measurement criteria following each accountability should be considered and evaluated. The actual results -- as well as methods used to obtain the results should be assessed and commented on within the evaluation. -- It is also appropriate in your narrative to discuss leadership, management and development of -- subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed -- as the only factor to evaluate, as there are normally additional items that relate to a specific individual or -- market. --1. Trains, monitors and reinforces food safety procedures to store management and Crew Members. -- Ensures all food safety procedures are executed according to Company policies and health/sanitation -- regulations; takes corrective actions, as appropriate. --KEY MEASUREMENT CRITERIA ----' FSE scores ----' Training and execution of all food safety procedures ----' Current Food Safety certification including certification of self and management staff --' Food safety culture ----' Total store cleaning systems ----' Expiration dates ----' Cooked and raw products ----' Temp log ----' Hand washing ----' Dishwashing sanitizing and proper drying ----' Food Safety Walk Thorough ----' Health Department evaluation results --2. Maximizes store sales goals versus budget and prior year, including participation in marketing -- programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. -- Manages assigned store requirements for new product rollouts/procedures. --KEY MEASUREMENT CRITERIA ----' Sales performance versus budget & prior year ----' Sales performance of key initiatives including: --------- Transaction growth % --------- Service times --------- Late night sales $ --------- Pick Up Window % --------- Kids Meals ----' Regular communication of store sales performance to DM & store management team --' Involves DM & store management team in correcting anticipated variances ----' Execution of national and local marketing programs--' Execution of new product rollouts ----' Participation in community programs to enhance goodwill for Wendy--------s Brand --' Response to competitive intrusive activities aimed at diverting store business --3. Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other -- controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and -- enhance profits. --KEY MEASUREMENT CRITERIA ----' Profit performance vs. budget and prior year ----' Management of food, labor, paper and other controllable costs ----' Monitoring and utilizing follow-up systems to achieve profitability objectives --' Actions taken to address profit shortfalls or cost variances ----' Informs DM and store management team of profitability performance and anticipated variances --' Preparation and participation in period P&L reviews -- ----' Utilizing indexing to track profit flow through ----' WOTC vouchering -- 4. Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, -- including monitoring of food product quality. Ensures total store -------Service Excellence-----, including -- -------Customer Courtesy-----, standards are met; implements corrective actions, as required. KEY MEASUREMENT CRITERIA ----' Attainment of SPARKLE certification; attainment of -------Dave--------s Way----- certification --' Training, coaching and continual improvement of Quality, Service and Cleanliness standards on all -- day parts ----' Continual improvement in ROE, SOE, FSE and other store performance indicators --' Proactive execution of -------Customer Courtesy----- including management and crew interaction with guests --' Frequent, nature and timely resolution of customer complaints ----' Identification of trends resulting from customer complaints and development of action plans to address -- trends --5. Develops subordinate to maximize their contributions and future promotability. Executes proper -- training and development through established systems and practices. --KEY MEASUREMENT CRITERIA ----' Utilization of COT system on a daily basis ----' Development of qualified bench strength as measured by internal promotions --' Training and utilization of established store systems and standards ----' Timely support and reinforcement of WMI curriculum and other training ----' Development and execution of weekly plans for subordinates ----' Development of subordinates through coaching and reinforcement of desired behaviors through review -- of key operating systems ----' Communication and training of operational changes and new products and procedures -- 6. Ensures People Excellence culture through the execution of the restaurant--------s overall Human Resources -- program. Ensures achievement of proper staffing levels. Utilizes ongoing systems for the recruitment, -- development, recognition, and retention of store management and crew. Prepares and conducts quality, -- timely performance feedback and performance appraisals for store management. Provides quality, -- timely performance feedback and performance appraisals for crew. Works with HR staff to manage -- Conflict Resolution process at the store level, ensuring expedient and appropriate resolution. KEY MEASUREMENT CRITERIA ----' Crew and Shift staffing levels on all day parts vs. goal ----' Diversity of hires ----' Turnover results for store management, AMIT, shift and crew ----' Execution of plans to reverse negative turnover trends ----' Execution of interviewing promise to identify qualified applicants to positively reflect Wendy--------s image --' Quality of content and percent of on-time reviews for store management, Shift Supervisors and Crew -- Members--' Appropriate use of base pay and merit guidelines ----' Management and resolution of performance issues with Managers and crew including appropriate -- escalation of employee problems ----' Environment in which employees are treated with respect and dignity ----' Conflict Resolution process ----' WOTC call-in compliance --7. Ensures store compliance with Company operating policies and procedures. Works with District -- Manager to establish store priorities, and develops and executes store plans. Informally evaluates store -- performance, receives and incorporates feedback from store inspections, and implements action plans -- to improve store ratings. Conducts regular managers-------- meetings to communicate and reinforce -- priorities. --KEY MEASUREMENT CRITERIA ----' Execution of Company systems and operation procedures ----' Frequency and content of communications among managers and crew (e.g. manager meetings, -- management logs, crew meetings, crew communication boards, etc.) ----' Utilization of approved uniform program ----' Audit and review of systems, checklists and work habits to ensure store personnel are demonstrating -- desired behaviors --8. Ensures protection of Wendy--------s brand and assists through store compliance with Company policies and -- procedures. Evaluates store performance at specific intervals using Company inspection form; coach -- and retrains managers as required. -- --KEY MEASUREMENT CRITERIA ----' Escalation of non-compliance issues ----' Store compliance audits (e.g. file, cash, safety & QA) ----' Compliance with all Federal, State and local requirement ----' Compliance with Wendy--------s HR policies and procedures ----' Execution of Company systems and operating procedures ----' Execution of procedures for control of cash, property, product and equipment, including control of -- coupons, discounts, register operator voids, manager mode voids, claim frequency --' Execution of Safety and Security policies as they relate to risk and casualty claim loss --' Maintenance of buildings, grounds and equipment, and execution of Prevent Maintenance Program --' Identification and appropriate resolution of control or security issues --9. Performs other job-related duties as may be assigned or required. --KEY MEASUREMENT CRITERIA -- This accountability should be left blank unless a specific program, activity, or contribution resulted which -- is not addressed by a previous accountability. --QUALIFICATIONS -- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. -- The requirements listed below are representative of the knowledge, skill, and/or ability required. -- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential -- functions. --KNOWLEDGE --1. Wendy--------s operating systems and procedures --2. Wendy--------s policies and procedures related to job responsibilities --3. P&L analysis and corrective measures --4. Supervisory practices --5. Planning and budgeting --6. Interviewing practices --7. Training and development practices --8. Federal, State and local employment lawsEDUCATION/EXPERIENCE -- College degree and 3-4 years line operations experience in the restaurant industry; or equivalent -- combination of education and experience --WORK ENVIRONMENT -- In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the -- General Manager must perform managerial duties on site, in accordance with customary scheduling -- requirements for this position. The General Manager must be able to stand for long periods without a break, -- and be able to travel to the bank, other restaurants, Area Office, etc. --DISCLAIMER: Nothing in this job description restricts management--------s right to assign or reassign duties -- and responsibilities to this job at anytime.PandoLogic. Keywords: Store Supervisor, Location: Sterrett, AL - 35147

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