Director, Existing Customer Pricing and Analytics (Job ID 2116149)
Company: ADT Security Services
Posted on: November 19, 2021
Director, Existing Customer Pricing and Analytics (Job ID
2116149) Birmingham, Alabama
Categories General Management, Corporate Apply Now Apply Later
Company Overview: At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers , our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, vis it www.adt.com or follow us on
Twitter , LinkedIn , Facebook and Instagram . Position Summary: The
Director, Advanced Analytics leads a team that provides leadership
in the use of business insight and data and analytics to support
go-to-market strategies, upsell/cross sell, pricing margin and
offer management for existing customers. In doing so, he/she is
responsible for driving revenue/profitability and overseeing
performance management of key initiatives to create best in class
customer experiences and value. He/she must be adept at
communicating a compelling vision and building engagement and
alignment through exceptional people leadership, outstanding talent
development, and effective communication and collaboration. The
Sales & Advanced Analytics team is focused on optimizing our sales
conversion and the creation of customer value over the prospect to
customer lifecycle journey through use of business problem solving,
financial discipline, data science and deep analytics to influence
and lead major initiatives across Sales, CX business units. We are
responsible for the existing customers' marketing offer strategies
to deliver our budget and longer-term objectives and support budget
planning and forecasting in partnership with Finance. Position
---Partners with the VP, Sales & CX Advanced Analytics to develop,
syndicate and oversee strategies to manage the value optimization
of existing customer portfolio and supporting the customer
experience learning agenda.
---Uses data driven approach to identify insights and create plans
that drive our go-to-market approach for existing customer
transactions - upsell/cross-sell, relocations, saves, collections
and proactive communications, customer support and outreach.
---Aligns with the ADT pricing team in efforts to manage existing
customer pricing, offer management and margin management practices
and offer execution.
---Analyzes subscriber trends and dynamics of the customer
experience and customer journeys to provide insights that help
create best-in-class experiences as measured by customer Net
Promoter Scores (NPS), improved retention and share of wallet
penetration of ADT services.
---Uses segmentation and path for implementation of segmentation to
improve personalization, loyalty programs, and propensity modeling
to improve the company's communication and cross-sell/upsell
---Works directly with customer experience and ADT business leads
for IT, Marketing, Sales, New Business, Products, IT, peers, legal
and HR to drive execution and measure results for existing customer
---Manages the Learning Agenda and Test and control priorities in
support of the ADT existing customer operating model and
---Partners on development and build out of data strategy and
technology roadmap and tools in support of the above.
---Lead team ownership in the development and audit of predictive
modeling in partnership with the other Business Units' Analytics
teams (Marketing, Sales, Field Operations). LEADERSHIP
---Leads a functional team by providing clarity of vision and
expectations; role modeling effective coaching and performance
feedback, prioritizing resources; facilitating alignment of the
---Develops and executes a strong talent management plan including
talent assessment, selection, empowerment, coaching, upskilling,
and training, motivation and retention of top talent; builds and
develops succession plans and pipeline of talent.
---Cultivates employee engagement and positive employee relations
environment through robust and regular employee communications,
performance feedback, reward and recognition culture, and focused
---Employs a diverse and creative communications framework to align
employees and generate understanding and commitment to achieving
the business plan. MANAGEMENT
---Partners effectively across business channels (Residential,
Small Business, Commercial, etc.) and functions (Operations) to
ensure effective delivery of support services. Effectively solves
problems or issues related to broader sales support challenges.
---Ensures compliance and the highest ethical standards in all
---Creates the vision and fosters a culture of accountability for
implementing actions that support customer service excellence.
---Advocates and ensures corporate programs and initiatives are
executed effectively and in alignment with ADT corporate
--- 4-year college degree in business administration, analytics, or
economics or other related field of discipline or equivalent
experience. MBA with several years of applied work experience
---Minimum 7 years of managing and leading teams, with 5 years or
more in strategy, data and analytics or GTM customer management,
preferably within subscriber-based business models.
---Assessing, coaching, and developing talent and managing
---Establishing business direction and executing strategy
development and implementation.
---Influencing business decisions in a highly matrixed
---Prior experience at major strategy consulting firms as Associate
or Engagement Manager equivalent level is desirable but not
---Prior experience overseeing a data and analytics team is
preferred but not required.
---Strong oral and written communication skills at the Executive
---Proficiency in use of standard Microsoft Office production suite
(excel, PowerPoint, etc.).
---Hands-on knowledge problem solving approach.
---Business & financial proficiency.
---Self-serve capability for data is preferred.
---Knowledge and familiarity with data science and cloud-based
analytics and data platforms are a plus. ADT LLC is an Equal
Employment Opportunity (EEO) employer. We are committed to having a
diverse and inclusive workforce and do our best to foster a culture
and environment where every employee feels valued. Our goal is to
serve our customers and help save lives. We can achieve this goal
when we have the best talent working in an environment where
employees feel included and recognized. Visit us online at
jobs.adt.com to learn more. Apply Now Apply Later Please select a
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Keywords: ADT Security Services, Birmingham , Director, Existing Customer Pricing and Analytics (Job ID 2116149), Executive , Birmingham, Alabama
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