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Manager

Company: Yellowhammer Salon Group
Location: Jacksonville
Posted on: May 15, 2022

Job Description:

Job DescriptionSalon Leader Job DescriptionJob Title: Salon Leader Reports To Market Leader Direct reports: Assistant Salon Leader, Stylist, Receptionist, and Other Salon Associates Overview The Salon Leader is responsible for overseeing all aspects of salon operations. The Salon Leader is directly responsible for achieving salon goals. Specifically, the Salon Leader is expected to: • Ensure salon team provides exceptional customer service • Market the salon and grow the business • Recruit, Interview, Hire, Coach, Develop and Lead a team • Ensure the salon schedules meet the needs of the business• Manage and control expenses • Demonstrate strong technical ability • Complete required administrative tasks • Lead team to accomplish sales goals • Achieve personal productivity goals • Lead through YSG vision & mission statement • Manage and control expensesQualifications • Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations. • Ability to work a flexible schedule, including nights, weekends, and holidays. Occasional overtime and overnight travel may be required. The position may require working alone in the salon. • Ability to provide exceptional customer service and consistently perform quality services. • A team player with strong leadership qualities. Ability to multitask and work at a fast pace while demonstrating good judgment and time management skills. • Communicate effectively with salon team, peers, supervisors, Wal-Mart staff, vendors, and customers. • Ability to read and analyze various salon reports. • Basic reading, writing, math, and computer skills required. Capabilities: • Demonstrate ability to run a profitable business • Team-building skills • Lead by example and demonstrate a positive attitude • Exercise good judgment • Lead and drive change • Deliver best in class customer experience • Understand customer needs and trends • Demonstrate accountability, dependability, and ethics • Occasional travel to mandatory meetings and training sessions, including overnight travelEssential Functions Ensure team drives guest loyalty through an exceptional salon experience: • Responsible for creating a culture consistent with YSG values and mission. Build necessary business relationships and create an environment of development. Responsible for building a high performing team that works together to achieve results • Coach and develop the team through existing guest service training programs • Collect or verify guest information during every visit • Create weekly salon schedules using available scheduling and forecasting tools that support the customer experience and ensure the salon is adequately staffed • Ensure salon team presents a professional appearance and a positive attitude • Handle and resolve customer service issues to maintain customer loyalty, timeliness and meaningful resolutionPromote the salon within the community and grow the business: • Utilize existing business tools to attract and retain customers • Coordinate promotional sales displays as directed • Develop and maintain local business relationships and community involvement • Establish and maintain a positive working relationship with peers, salon personnel, YSG leadership team, YSG office personnel, YSG support partners, as well as Wal-Mart staff, Wal-Mart management, licensors, and beauty schools Lead and develop a team: • Recruit, interview, hire, train and retain staff in partnership with your Market Leader • Create a positive work environment through motivation, recognition, and coaching • Use set monthly goals to create daily goals, objectives for the team, measure performance, and provide coaching • Schedule and conduct staff meetings and technical workshops as required • Document important conversations and incidents partnering with your Market Leader. Manage and control expenses: • Effective control of salon payroll • Effective control of salon operating costs such as supply and retail inventory, utilities, and maintenance costs including back bar process and controls • Audit salon to ensure employees charge correctly for services and products Demonstrate strong technical ability: • Display a sound understanding of various techniques and perform all available services in a competent, efficient, and professional manner • Train and provide guidance to employees on proper techniques for services offered Complete required administrative tasks/compliance: • Enforce and promote all YSG policies, procedures, and work rules • Ensure closing procedures are adhered to and daily bank deposits are made • Ensure that the assets of the salon are protected, and that safety, security, and loss prevention policies are always adhered to • Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules and YSG salon standards • Perform and delegate a variety of tasks related to salon operations, including but not limited to answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned • Ensure all staff licenses are current, valid, and posted as required • Ensure all items required by state and federal law are posted in the salon as directed by the company • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety • Ensure salon is open for all posted hours covering any employees' shifts, if necessaryPhysical Requirements and Work Environment • Frequent lifting up to 10 lbs. to pick up bottles of product needed to perform hair services and stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products • Continuously perform hair services and perform other job-related functions throughout each work shift • Greet customers at the front of the salon, escort them back to the styling chair and to and from the shampoo area, and escort them back to the front of the salon once the services are completed • Retrieve supplies needed to perform services from various areas of the salon, including taking trash to Wal-Mart designated area • Continuous repetitive movement with fingers, hands, wrists, and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest's hair, twisting wrists to blow dry, and style hair with various irons • Continuous grasping of customer's hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services • Continuous reaching, alternating between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves • Frequent twisting and bending to shampoo customer's hair, frequent twisting to reach for tools while the customer is seated in styling chair and sweep hair off the floor after service • Occasional pushing and pulling to move styling chair • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray, and customer perfume • Occasional climbing of ladder/step stool to stock shelves, retrieve products, change bi-monthly collateral, and maintain salon • Visual observation of customer's hair, including close vision, color vision, and the ability to adjust focus • Ability to communicate with customers regarding services offered and requested and regarding customer's needs and desires regarding such servicesThe company will consider requests to modify the job description or exceptions based on legally protected religious observances, as reasonable accommodations to an employee's disability, or as otherwise required by law.

Keywords: Yellowhammer Salon Group, Birmingham , Manager, Executive , Jacksonville, Alabama

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