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Assistant Studio Manager

Company: Mason Music
Location: Birmingham
Posted on: September 22, 2022

Job Description:

Are you looking for a part-time job at a company that is making a difference? Are you a college student looking for evening hours to fit your school schedule? Or part-time work to supplement another part-time job? *Our Assistant Studio Manager position offers 3:30-8:30 PM hours, Monday through Friday (approximately 25-27 hours/week) *with competitive hourly pay and opportunities for growth. The occasional Saturday shift (10:00am-3:00pm) may be needed.You'd enjoy a fast-paced environment, interacting with music students, parents, teachers and retail customers. Duties include greeting customers, accepting payments, scheduling appointments, reception duties, studio cleaning, closing duties and effectively communicating with your Studio Manager. Plenty of on-the-job training is offered with yearly performance reviews and opportunities for merit raises. This company is growing, and we love to promote from within!Managing a lesson studio for Mason Music is many things - exciting, fun, meaningful, fast-paced, challenging and rewarding. Our Assistant Studio Managers must be passionate about music, great with customers, dependable, self-motivated and detail-oriented.Our Vision: Save Music. Change the WorldOur Mission:"To inspire a growing community of people to be passionate about playing music and to teach them the skills necessary to do so with excellence."Job Objectives:--- To perform my duties in alignment with Mason Music's mission and core values.--- To create raving fans of Mason Music.--- To be a culture promoter.--- To contribute positively to the growth of my studio.--- To execute my duties as accurately and efficiently as possible.--- To strive for continual self improvement over time.Required Competencies: Action Oriented, Approachability, Patience, Composure, Priority Setting, Customer Focus, Problem Solving, Dealing with Ambiguity, Time Management, Decision Quality, Integrity and Trust, Technological Savvy*Areas of Responsibility: **I. Administrative Duties: *Manage teacher calendars in partnership with the Studio ManagerSchedule and reschedule appointments for customersMaintain accurate records for billing and invoicing customersCollect payments and paperwork in a punctual mannerUphold facility standards by maintaining a clean, welcoming environmentMaintain adequate levels of office supplies and retail inventoryComplete opening and closing dutiesAssist in preparation of staff hours for payroll (teacher and desk staff)Assist in preparing and submitting the weekly reportManage studio and personal email accounts @masonmusicstudios.comAssist Studio Managers in conducting physical inventory counts quarterly*II. Sales/Customer Service: *Demonstrate excellence in sales by converting new leads into active customersMemorize and model our customer service guidelines (IMPACT)Make first lesson experiences remarkable(welcome, swag bags, buttons, teacher connect etc)Distribute marketing material and offer support at community eventsParticipate in ongoing training for retail sales knowledgeManage "Membership Economy" items (swag bag, bracelet, buttons, etc)Cashier dutiesReview 30 day check ins and take appropriate action, notifying the Studio Manager of pertinent information.Process customer exitsUnderstand, sell, and manage customer contracts/renewalsIdentify and pursue opportunities for growth in retail/lesson programs*III. Leadership Roles: *Set aside time for personal development using your IDPMemorize, model and communicate our mission statementHelp establish and maintain a healthy, productive studio cultureHold teachers accountable to Company policies & valuesJob Type: Part-timePay: $15.00 per hourBenefits:* Employee discountSchedule:* Evening shift* Monday to FridayWork Location: One location

Keywords: Mason Music, Birmingham , Assistant Studio Manager, Executive , Birmingham, Alabama

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