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Implementation Project Manager

Company: McLeod Software
Location: Birmingham
Posted on: September 22, 2022

Job Description:

The Implementation Project Manager is responsible for leading and managing both New and Upgrade software implementations for the LoadMaster/PowerBroker software from the Kickoff Call to the transition to Customer Care. We are looking for a well-organized, motivated individual aspiring to provide exceptional customer experiences through ownership, problem-solving, and excellent communication. The candidate will manage multiple accounts in different implementation phases and balance tasks, due dates, and milestones.Essential Duties and Responsibilities:+ Provide exceptional customer experiences through ownership and a passion for customer service+ Communicate often with customers via phone; both planned status calls and unplanned calls in scenarios that need customer or McLeod attention+ Document communications and follow through on deliverables and deadlines+ Plan and maintain project schedules and deadlines to assure coordination with customer and all teams+ Lead and manage many projects at once and enjoy an extremely fast paced work environment+ Serve as the primary project lead for all assigned projects+ Identify, manage, mitigate, and communicate project risks+ Drive communication in all project phases- included technical information, planning, software best practices, and change management techniques+ Ability to control emotions and remain calm in stressful situations+ Ability to maintain a friendly attitude with others (customers and other employees) regardless of situation+ Work to ensure appropriate internal staff is involved in escalated service and delivery issues+ Facilitate effective teamwork, rapport, communication, trust, and respect+ Prioritize projects and ensure consistency with company strategies+ Provide advisory support and assistance to the customer as needed+ Build relationships and work effectively at all levels of an organization and to interact confidently with executive managementQualifications:+ A minimum of 2 (two) years of industry experience (industries: software, transportation, project management, or customer service).+ Ability to work after hours and over the weekend may be periodically required.+ Periodic overnight travel may be involved.+ Prior Project Management experience preferred.+ Prior SQL knowledge preferred but not required.+ Ability and want to learn basic SQL required.+ Team centric attitude with leadership skills.+ Excellent oral and written communication skills.Education:+ Bachelor degree or equivalent work experience preferred. About Us: Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products. We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States. With an established base of more than 1000 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types. McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 500 professionals. McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.#hp

Keywords: McLeod Software, Birmingham , Implementation Project Manager, Executive , Birmingham, Alabama

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