District Manager
Company: Valet Living
Location: Birmingham
Posted on: September 23, 2022
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
As a District Manager, you will be responsible for managing the
total service delivery for up to 20 or more apartment communities
and providing direction and oversight for 15-30+ Service Valets
within an assigned district. In this role, you will report to the
Regional Director of Operations and work in collaboration with our
sales team and ensure client satisfaction through ongoing client
engagement and oversight of a part-time workforce responsible for
trash and recycling collection on assigned properties.
-Salary range: $50,000-$55,000
-Bonus: target bonus is 10% of annual salary with potential to earn
up to 2x target level with strong performance (bonus is divided and
paid out quarterly)
-Company vehicle provided
-Schedule: This position requires willingness to work a variable
schedule which includes hours in the morning/early afternoon and
evening, depending on business needs. You will work from both a
home office and in-field/community properties, as necessary up to
50% of the time.
Essential duties include:
Daily Operations
-Provide on-call support to Service Valets and communities within
split shift schedule
-Responsible for recruiting, hiring and onboarding Service
Valets
-Responsible for ensuring daily/nightly completion of resident
doorstep trash/recycle pick-up for assigned properties
-Inspect properties regularly for resident and Service Valet
compliance
-Responsible for creating and managing schedule for part-time
workforce
-Manage a labor budget of up to $150k depending on number of
assigned properties
-Performs other duties as assigned
Customer Retention
-Makes informed decisions with consideration of customer/associate
impact, ensuring maximum quality of service
-Create and maintain cooperative working relationships and frequent
communication with property staff through daily site visits and
immediate response to questions and concerns
-Promote and educate property staff on any/all new service
offerings from Valet Living
Organizational Activities
-Comply with, promote and train on all safety policies and
procedures. Report all safety incidents in a thorough and timely
manner
-Ensure daily delivery of company reports to designated property
staff members
-Collaborate with internal business partners; finance, human
resources, marketing, operations, and IT
-Keep timely/accurate customer, associate and operational
records
-Acts in accordance with organizational and quality standards
-Discusses associate's development needs and subsequently
facilitates appropriate support, coaching and/or training
opportunities
Service/Support
-Facilitate and lead new community launches, including container
distributions
-Drive to inventory warehouse when needed for supplies (Personal
Protective Equipment, Containers/Waste Stations, Brochures,
etc.)
-Drive to properties within assigned district/region up to 50% of
the workday
You are a good fit if you have the following experience, education,
and skills:
-High school diploma or GED equivalent
-Multi-location management experience of dispersed workforce
-Customer service, and prior people management experience
(preferred in a part-time workforce)
-Proficiency in MS Word, Outlook, Excel & Power Point
-Knowledge of basic employment law, customer service fundamentals,
and leadership/management principles
-Unwavering work ethic, integrity and sense of accountability
-Ability to manage stress and adapt to changing environment;
comfortable with complexity
-Ability to perform effectively in environments with frequent
workload changes and competing demands
-Effectively communicate with others both verbally and written
-Build effective teams, hold self/others accountable
-Able to work with cross-functional teams within the
organization
Special Conditions of Employment
-Valid driver license and good driving record
-Ability to operate a motor vehicle and drive for periods of
time
-Ability to work outdoors, and drive in changing weather
conditions
-Flexibility to work variable schedule and/or be on call during
irregular hours depending on business needs
Physical Requirements
-Ability to lift up to 50 lbs.
-Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
-Bend at waist and/or knees and lift arms at/over shoulder
-Ability to walk distance of property, and be exposed to
disagreeable odors
We provide the following comprehensive, flexible benefits to our
full-time associates:
-Health coverage for you and your family through medical, dental,
vision plans, and Pet insurance plan options
-Tax advantages through healthcare savings and flexible spending
accounts
-Financial protection through disability, life, accidental death &
dismemberment, and business travel insurance
-401k plan with a generous company matching contribution
-Generous paid time off program in which benefits increase along
with your tenure with the company
-Support of continued education through tuition reimbursement
-Associate and family assistance program
-Associate discount programs
-Referral bonus program
-Rewards and recognition program
#LI-RD22
Are you a current Valet Living employee? If so, click here to
apply.
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
law.
Keywords: Valet Living, Birmingham , District Manager, Executive , Birmingham, Alabama
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