Assistant Store Manager
Company: Paper Source, Inc.
Location: Birmingham
Posted on: January 26, 2023
Job Description:
OverviewAssistant Store Manager(FT 40 hours)This position
reports to the Store Manager -Position Summary -The Assistant Store
Manager supervises and motivates the Shift Supervisors and Customer
Service Associates, inspiring them to model the customer service
experience in order to drive sales and exceed customer
expectations. Assistant Store Managers must promote an engaging and
positive work environment that fosters open communication,
encourages teamwork and inspires creativity. -Essential Job
Responsibilities and Accountabilities -Models the Paper Source
Customer Service Experience
- Consistently performs, leads by example and coaches staff to
exemplify the customer engagement behaviors outlined in CREATE
training:
- Connect with every customer by greeting them warmly, asking
open-ended questions and engaging them in product related
conversations.
- Respond to customers immediate needs
- Explore your customers needs and demonstrate products at the
demo table, on the sales floor and at the custom print
station.
- Add relevant products to complete the project, take it to the
next level and help with their whole checklist.
- Thank every customer regardless of purchase.
- Empower customers to complete their creative projects at home
and build customer loyalty
- Exhibits an attitude that is one of positive, can do and
customer first with all customers.
- Knowledgeable and proficient in technology in order to
accurately and efficiently process customer transactions
professionally and in compliance with the Paper Source policy;
sales, returns, gift certificates, special orders, etc.
- -Manages store operations and visual merchandising standards to
ensure a grand opening look and feel to our customers.
- Resolve customer service related issues using good business
judgment and elevating as needed to the Store Manager.Inspire
customers through impressive product knowledge
- Inspire our customers and staff about Paper Sources unique
product offerings through product stories, understanding and
selling of our core businesses such as cards and envelopes and
custom products.
- Demonstrate consistent selling behaviors that inspire our
customers towards a greater connection with our products through
registration and selling of workshops and special events to achieve
company goals.
- Understand customers needs and projects to be able to make
meaningful suggestions for additional purchases to achieve company
goals.
- Completes all required training modules and has a clear
understanding of all available tools and resources to enhance the
selling experienceExecutes consistent operational excellence
- Demonstrates the ability to efficiently and effectively operate
the store in the absence of the Store Manager, executing opening
and closing procedures to company policy.
- Oversee organization of the cash/wrap area, back room
operations, stock organization and monitors store supply
inventory.
- Consistently execute quality inventory practices with
receiving, restocking, transfers, and managing inventory
discrepancies and negative on hands.
- Partner with Store Manager in execution of accurate and
detailed in store/product cycle counts and inventories as planned
and communicated.
- Understand, model and support the Store Operations/HR policies
and procedures and ensure consistent compliance and acceptable
audit scores.
- Responsible to communicate daily the company/store objectives
to store teams through consistent structured communication
process.
- Partner with Store Manager in the - training, communication and
continued awareness of all policy and procedures including safety
and maintenance to ensure compliance and acceptable store
operational audit results -Drives sales and profitability through
Key Performance Indicators and Manager on Duty leadership
- Utilize company business reporting to drive stores sales,
conversion and profit plans to exceed budget through successful
leadership, organizational plans, customer service, and outstanding
execution of all field operations strategies, consistently.
- Demonstrate and hold team accountable to consistent selling
behaviors that inspire our customers towards a greater connection
with our products through registration and selling of workshops and
special events to achieve company goals.
- Sells the benefits associated with capturing email addresses in
our customer registry.
- Utilizes company tools and works with customer to suggest
add-ons to ensure store sales goals, workshop goals, and ADT and
UPT goals are met.
- Provide feedback to store management on customer requests,
reaction to merchandise and store environment.
- Act as Manager-on-Duty
- Takes ownership of all store functions
- Sets up for success through planning, goal setting and
communication
- Motivates the team to work together to achieve goals
- Coaches to reinforce positive behavior and challenge negative
behavior
- Overcomes obstacles to achieve KPI goals and operational
standards
- Motivates, inspires and communicates to the team, hourly sales
and ADT goals during MOD shift along with results.Drive and deliver
budgeted sales of custom print and cards and envelopes
productCustom Print CoordinatorPartner with the Store Manager to
drive custom print sales within the store through associate
training and development, in store presentations and events,
organization and communication. -Driving Business Results
- Responsible to lead store team towards store and personal sales
goals. Maintain, motivate and track progress. Identify risk; be
quick to course correct through coaching, mentoring, facilitating
store needs and regular inspection.
- Communicates, drives and tracks custom print orders and
card/envelope product sales to budgets Associate Training and
Development
- Manage in partnership with the Store Manager invitations
training for - store team - is completed within 6 weeks of hire, an
complete and accurate order is taken with in 9 weeks of hire and
quarterly there after.
- Act as the stores communications liaison to effectively answer
queries regarding custom print, as well as provide coaching
opportunities when and where needed to the associates. In-Store
Presentation and Events
- Partner with the Store Manager to ensure that in-store samples
and visuals (signage and presentation) are maintained according to
the Paper Source visual standards.
- Manage the communication of pertinent information regarding
both PS and third party custom print related business, forms
policy, execution direction for related events, such as Paper
Source Wedding.Order Tracking
- Monitor Daily proof log, address actions and track progress of
all custom orders
- Follow up on correspondence between customer and Paper Source
regarding proof approval and other communication as
needed.Requirements
- Arts and crafts background preferred with a minimum of 1-2
years supervisory experience in retail or service related
industry
- Demonstrated passion for Paper Source, our products, and our
customer service experience.
- Outstanding leadership and communication skills. Inspiring
interpersonal effectiveness to lead and train team and effect
change. Ability to balance the need of delivering a creative
experience, prioritizing tasks and delivering a profitable result
in a team environment.
- Exemplify professional and ethical behaviors; follow all Paper
Source policy and procedures
- Required to work a flexible schedule to meet the needs of the
business inclusive of nights and weekends.
- Ability to work with /around cleaning chemicals and various art
supplies.
- Ability to effectively maneuver around sales floor and stock
room. May include repetitive bending, prolonged standing, twisting,
and lifting of up to 30 pounds. - -Paper Source, Inc. participates
in E-Verify and will provide the federal government with your Form
I-9 - information to confirm that you are authorized to work in the
U.S. -Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review
E-Verify and Right To Work English/Spanish -postings. - -State /
City Compliance: Paper Source, Inc. will consider for employment
qualified applicants with criminal history, including arrest and
conviction records, in accordance with the Los Angeles Fair Chance
Initiative for Hiring and the San Francisco Fair Chance Ordinance.
-
Keywords: Paper Source, Inc., Birmingham , Assistant Store Manager, Executive , Birmingham, Alabama
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