Branch and Business Center Manager - One Federal
Company: PNC Financial Services Group, Inc.
Location: Birmingham
Posted on: January 26, 2023
Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Branch and Business Center Manager within PNC's Retail Banking
organization, you will be based in Birmingham, AL.Job
Description
- Manages and leads priorities through planning and execution to
drive all aspects ofanch performance including growth activities
for outside business development. Executes relationship management
activities with new and/or existing consumer and business clients
to grow sales, revenue and market share with relevant sales goals.
Sources and fulfills relationship retention through the entire life
cycle. Leads and coaches a high performing team that drives
acquisition of growth, mitigates risk, develops and maintains
collaborative eco-system partnerships and promotes employee
engagement and positive consumer/business experiences.
- Acquires, expands and retains all client relationships to
generate revenue and deepen share of wallet in accordance with
enterprise core values. Responsible for managing and growing
Business Banking portfolio under 1MM in sales revenue. Drives
business banking results primarily through business development,
outside branch calling efforts and community involvement
activities. Has foundational understanding of balance sheet and
income statement. Builds an effective network of internal and
external relationships (e.g. community, center of influence etc.)
to actively acquire new clients and/or expand existing clients,
enhance the client experience and build stronger loyalty.
- Leads, coaches and executes a proactive and differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Leads the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development. Makes talent development a priority for all branch
team members . Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
workplace.
- Through discovery conversations both proactive and reactive,
identifies and implements client solutions and as appropriate
collaborates with internal business partners in a timely manner.
Effectively executes on contact management strategy through
utilization of available tools and resources including routine
outbound phone calls and in person meetings. Regularly meets with
internal business partners to communicate and review business
results and pipeline management.
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and procedures.PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
courage.
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and
customers.CompetenciesBranch Banking Services - Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Business Acumen - Knowledge, insight, and
understanding of business concepts, tools, and processes that are
needed for making sound decisions in the context of the company's
business; ability to apply this knowledge appropriately to diverse
situations.Delegation - Ability to empower and motivate associates
to take over tasks and responsibilities to accomplish results for
which the manager maintains ultimate accountability.Digital
Awareness - Shares, shows and supports clients on a variety of
technological digital and online tools and resources allowing them
to explore solutions to achieve their financial goals and financial
well-being through the PNC conversation.Effective Communications -
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Prospecting. -
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact.Sales
Management - Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. - Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. - Drives
sales teams to build a strong pipeline of prospects and
clients.Work ExperienceRoles at this level typically require a
university / college degree, with 3+ years of industry-relevant
experience. An operations or production environment position
typically requires 2 years of previous managerial experience. In
lieu of a degree, a comparable combination of education and
experience (including military service) may be
considered.EducationBachelorsAdditional Job DescriptionBenefitsPNC
offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit > New to PNC.Disability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. -The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California Residents Refer to the to gain understanding of
how PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Inc., Birmingham , Branch and Business Center Manager - One Federal, Executive , Birmingham, Alabama
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