Urgent Care Clinic Manager
Company: Complete Health
Location: Pell City
Posted on: January 27, 2023
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Job Description:
Job Summary:The Practice Manager I oversees the operations of an
assigned medical practice. In this role, the incumbent's primary
duties involve strategic planning, clinical support staff oversight
and financial and outcome performance management.Essential Duties
and Responsibilities:Oversee clinical operations and clinical
support staff of a practice with three (3) or fewer
physiciansEnsure smooth efficient operations and communication with
patients, vendors, and all staffMonitor performance of management
team to ensure optimal patient flow and patient satisfactionManage
and monitor to ensure achievement of budgeted financial and
performance goalsResponsibility for financial performance and
outcomes of assigned practiceOversight of clinical support staff
hours/lunch/breaks and within scheduled hours (no OT)Monitor all
role responsibilities of direct reports.Ensure excellent customer
service; ensure clinical staff is delivering timely check in/out,
appropriate collections, appropriate medical support and care,
excellent in person and via phone customer service.Work with
management team to develop and assist with training needs as they
arise.Oversee and ensure applicable training for all clinical
support associates based on rolesOversee and ensure billing
training as necessaryRandom auditing of performance in EMR to
identify training needsEnsure associates model and follow all
customer service skills, insurance verification, collections, and
appropriate scheduling follow up, lab, ultrasound etc. and phone
skillsTeam BuildingAdvertise/Interview/Hire as needed/ Oversee
supervisors hiring in their departmentsPerformance
Reviews/Performance Plans for direct reports outlined aboveOversee
appropriate work performance issues discipline documentationLiaison
to patients and providers to ensure overall patient
satisfactionHandle staff and patient complaintsHandle on site
vendors, repairs, and all aspects of the physical buildings for
day-to-day operations.Ensure safety training and policies are
followed.Ensure all staff are trained HIPAA experts and enforce
HIPAA regulatory requirementsAll other responsibilities that may be
assignedRequirements:Knowledge/Skills/Abilities:Strong leadership
skillsStrong communication skillsStrong problem-solving
skillsMedical office operations knowledgeAthena EMR
knowledgeRequirements:Bachelors Degree3 years practice management
or associate supervisory experienceManaging associates
(progressive, hiring, disciplinary)Financial and Budget development
and management; managing to and achieving budgeted performance or
growth over prior yearLeadership skills; ability to support
associates, maintain morale, implement and hold accountable to
policies and procedures, hold associates accountableAbility to
identify opportunities and challenges and develop resolution
plans
Keywords: Complete Health, Birmingham , Urgent Care Clinic Manager, Executive , Pell City, Alabama
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