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Urgent Care Clinic Manager

Company: Complete Health
Location: Pell City
Posted on: January 27, 2023

Job Description:

Job Summary:The Practice Manager I oversees the operations of an assigned medical practice. In this role, the incumbent's primary duties involve strategic planning, clinical support staff oversight and financial and outcome performance management.Essential Duties and Responsibilities:Oversee clinical operations and clinical support staff of a practice with three (3) or fewer physiciansEnsure smooth efficient operations and communication with patients, vendors, and all staffMonitor performance of management team to ensure optimal patient flow and patient satisfactionManage and monitor to ensure achievement of budgeted financial and performance goalsResponsibility for financial performance and outcomes of assigned practiceOversight of clinical support staff hours/lunch/breaks and within scheduled hours (no OT)Monitor all role responsibilities of direct reports.Ensure excellent customer service; ensure clinical staff is delivering timely check in/out, appropriate collections, appropriate medical support and care, excellent in person and via phone customer service.Work with management team to develop and assist with training needs as they arise.Oversee and ensure applicable training for all clinical support associates based on rolesOversee and ensure billing training as necessaryRandom auditing of performance in EMR to identify training needsEnsure associates model and follow all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skillsTeam BuildingAdvertise/Interview/Hire as needed/ Oversee supervisors hiring in their departmentsPerformance Reviews/Performance Plans for direct reports outlined aboveOversee appropriate work performance issues discipline documentationLiaison to patients and providers to ensure overall patient satisfactionHandle staff and patient complaintsHandle on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations.Ensure safety training and policies are followed.Ensure all staff are trained HIPAA experts and enforce HIPAA regulatory requirementsAll other responsibilities that may be assignedRequirements:Knowledge/Skills/Abilities:Strong leadership skillsStrong communication skillsStrong problem-solving skillsMedical office operations knowledgeAthena EMR knowledgeRequirements:Bachelors Degree3 years practice management or associate supervisory experienceManaging associates (progressive, hiring, disciplinary)Financial and Budget development and management; managing to and achieving budgeted performance or growth over prior yearLeadership skills; ability to support associates, maintain morale, implement and hold accountable to policies and procedures, hold associates accountableAbility to identify opportunities and challenges and develop resolution plans

Keywords: Complete Health, Birmingham , Urgent Care Clinic Manager, Executive , Pell City, Alabama

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