Clinical Operations Manager

Company: ANDREWS SPORTS MEDICINE AND ORTHO CTR
Location: Birmingham
Posted on: May 25, 2023

Job Description:

General Description of Duties: Directs, supervises and coordinates the overall clinical operations of the surgeons support staff.Supervision Received: Reports directly to the CEO. The physicians will also receive an opportunity to evaluate the Operations Manager.Supervision Exercised: Supervises the clinical staff of the surgeons and other departments as needed.Typical Physical Demands: Requires prolonged sitting or standing, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate with patients and internal staff.Typical Working Conditions: Normal office environment. Occasional evening or weekend work.Education Requirements: Bachelor's Degree in management or business preferred. Clinical certification a plus.Experience: Three to five years of operational and staff management experience. Clinical experience is a plus.Principal Duties:1. Provide guidance and counseling to clinical staff to ensure successful operations2. Assist physicians as needed in the clinic3. Manage clinical staffing work and leave hours to ensure efficient coverage of clinical area4. Establishes policies and procedures relating to patient flow, customer service, and compliance with regulations pertaining to the clinical area.5. At the direction of the physician(s) develop protocols and procedures relating to patient care6. Ensures policies and protocols are reviewed on a regular basis and are updated as necessary7. Is knowledgeable regarding HIPAA, OSHA, and other governmental regulations and ensures implementation and that clinical staff follow appropriate procedures8. Assists with developing and implementing the government quality and reporting programs9. Provides ongoing, documented training of all staff on policies and procedures10. Carry out and follow through with all personnel policies, including dress code, attendance, discipline, and training of clinical staff11. Assists in addressing patient complaints12. Develops and presents information for specific goals and objectives of the clinical areas13. Develops internal controls to assure timely response to practice and patient needs14. Ensures telephone messages and patient requests are responded to using established and appropriate protocol and in an appropriate time frame. Works to improve customer service15. Conducts regular meetings with staff.16. Sets goals, reviews clinical staff performance, discusses problems, and develops solutions with CEO17. Ensures each clinical position has a job description and specific performance goals

Keywords: ANDREWS SPORTS MEDICINE AND ORTHO CTR, Birmingham , Clinical Operations Manager, Executive , Birmingham, Alabama