Senior Client Account Manager (Wholesale/Carrier)
Company: Alaska Communications Systems Group, Inc.
Location: Birmingham
Posted on: May 28, 2023
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Job Description:
Sells the organization's products or services and maintains
relationships with existing or potentially longer sales cycle
accounts. Primary responsibilities include expanding and developing
an account and providing customer service, rather than acquiring
new accounts. May be a team leader and provide professional
leadership and coordination for a team on an account. Accounts are
key, highly strategic, and have complex requirements.
Responsible for significant key partner relationship management and
development. Responsible for the master strategy for strategic
accounts and ensuring the strategy is executed. Responsible for
developing and exploiting strategic sales opportunities.
Responsible for the development and management of all strategic
sales activities in assigned areas and efforts to meet Company
revenue objectives.
Reasonable Accommodations Statement
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
Essential Functions
Sell Alaska Communications products to new customers by analyzing
and evaluating new services and equipment determining potential
improvements; identifying appropriate Alaska Communications
products to meet needs, developing pricing, presenting to
customers; closing, and ensuring sales are properly executed and
billed. Answer customers' questions about products, prices,
availability, product uses, and credit terms.
Maintain an ongoing relationship with customers to ensure the
Company continues to meet customers' telecommunications needs and
maximizes associated revenue and profits, including resolving
service, product, and billing issues; anticipating the changing
telecommunications needs and matching with appropriate products and
apprising customers of new products and providing
recommendations.
Manage relationships with all assigned accounts for the purpose of
maintaining current revenue streams, and capitalizing on new
revenue opportunities.
Consult with clients after sales or contract signings in order to
resolve problems and to provide ongoing support.
Prepare estimates and bids that meet specific customer needs.
Generate incremental customer sales by developing relationships
with key companies and creating opportunities for Alaska
Communications to provide customers' service.
Identify prospective customers by using business directories,
following leads from existing clients, participating in
organizations and clubs, and attending trade shows and
conferences.
Negotiate details of contracts and payments, and prepare sales
contracts and order forms.
Create and maintain detailed customer profiles and log customer
contacts and activity. Recommend products to customers, based on
customers' needs and interests.
Perform administrative duties, such as preparing sales reports,
keeping sales records, and filing expense account reports.
Other duties as assigned.
Minimum Qualifications
Bachelor's degree or equivalent progressively responsible
experience in Sales; telecommunications experience preferred.
Equivalent education, experience, and training may be substituted
for the degree requirement on a year-to-year basis. Plus, six (6)
years of sales, business development, business operations, or other
relevant experience, preferably in telecommunications. Equivalent
education and training may be substituted for experience on a
year-to-year basis.
Keywords: Alaska Communications Systems Group, Inc., Birmingham , Senior Client Account Manager (Wholesale/Carrier), Executive , Birmingham, Alabama
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