Loan Servicing Manager

Company: Regions Bank
Location: Birmingham
Posted on: May 28, 2023

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Loan Servicing Manager manages a supervisor or a team of exempt associates. This position oversees associates performing a variety of loan servicing functions, which may include special servicing, loan workout, investor relations, and loan operations.
Primary Responsibilities

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  Ensures the delivery of loan services/products to internal and external customers
  
  
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  Ensures compliance with bank policy and all applicable federal regulations and state laws
  
  
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  Participates in long-term or strategic planning for department
  
  
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  Develops and maintains written departmental policies and procedures
  
  
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  Consistently analyzes and reviews workflow for process improvements
  
  
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  Determines departmental structure and allocates resources
  
  
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  Meets established production and quality standards
  
  
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  Manages departmental budget
  
  
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  Provides coaching and career leadership development for supervisors and team leaders
  
  
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  Prepares reports and analyzes key metrics
  
  
  This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
  This position is incentive eligible.
  Requirements
  
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    High School Diploma or GED
    
    
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    Seven (7) years of banking or related work experience
    
    
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    Three (3) years of supervisory or managerial experience
    
    
    Preferences
    
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      Bachelor's degree or college courses
      
      
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      Banking and leadership experience
      
      
      Skills and Competencies
      
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        Ability to solve complex customer problems
        
        
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        Proficient in Microsoft Excel and Word
        
        
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        Strong time management
        
        
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        Strong written and verbal communication skills
        
        
        Additional Job Descriptions
        
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          Manages a team of business and programming analysts responsible for the design, development and implementation of business, operational and regulatory reporting for the consumer lending and commercial lending portfolios.
          
          
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          Responsible for timely, accurate, and reliable data and reports for the Consumer and Commercial line of business, compliance, and certain regulatory reporting.
          
          
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          Performs quality assurance of data and corresponding reports.
          
          
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          Provides analysis and insight into key performance metrics.
          
          
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          Oversees production of ad-hoc and recurring deliverables
          
          
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          Directs, organizes, and leads report projects with the use of SAS and BI software tools and systems.
          
          
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          Conducts regular 1x1s with direct reports and monthly staff meetings
          
          
          Position Type
          Full time
          Benefits Information
          Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
          
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            Paid Vacation/Sick Time
            
            
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            401K with Company Match
            
            
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            Medical, Dental and Vision Benefits
            
            
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            Disability Benefits
            
            
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            Health Savings Account
            
            
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            Flexible Spending Account
            
            
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            Life Insurance
            
            
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            Parental Leave
            
            
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            Employee Assistance Program
            
            
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            Associate Volunteer Program
            
            
            Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
            https://www.regions.com/welcometour/benefits.rf
            Location Details
            Riverchase South
            Location:
            Hoover, Alabama
            Bring Your Whole Self to Work
            We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
            OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Birmingham , Loan Servicing Manager, Executive , Birmingham, Alabama