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Group Operations Manager-Shared Services

Company: Cadence Bank N.A.
Location: Birmingham
Posted on: June 14, 2019

Job Description:


Defines and leads the strategic vision that will drive productivity, efficiency, quality and timeliness across the team for all Shared Services processes. Shared Services processes include Mail Services, Invoice Processing, and Document Management currently. Group Operations Manager will be responsible for optimizing the process flow to achieve efficiency and productivity, effective use of technology, implementation monthly reporting of performance metrics, site optimization, and talent development within team. Responsible for driving the centralization and shared services concept for Invoice Processing and Document Management across the Enterprise to achieve cost savings. Responsible for the daily monitoring and supervision of associates whose primary duties include, interoffice mail, shipping, courier schedules; processing of invoices, and document scanning/imaging/indexing of documents into appropriate Document Repository. Management of key vendor relationships related to Document Storage, Couriers, Shred. Responsible for ensuring processes comply with and support the Enterprise Content and Records Management Policy and for ensuring that all processes are functioning within compliance of internal bank policies as well as state and federal regulations.

Job Duties:

* Monitors production levels for Invoice Processing, Mail Services, and Document Management associates and reports metrics to management.

* Reviews daily work requests/tasks to meet established service level agreements.

* Performs quality review to ensure compliance with policy/requirements.

* Maintains and updates functional procedures and suggests changes whenever necessary.

* Works with line of business partners on process or regulatory challenges

* Assists with projects as requested.

* Perform periodic regulatory/bank policy training to keep staff updated and informed.


* Bachelor's Degree in Business, Finance, or related major or equivalent experience

* 5+ years of supervisory experience preferred.

* 7 to 10 years of Operations experience preferred.

* Process Design/Six Sigma a plus.

* Self-motivated, ability to work independently, strong organizational skills.

* Results oriented and detail driven.

* Preferred knowledge of records management

* Knowledge of bank policy and regulatory requirements.

* Excellent written and communication skills.

* Ability to multitask and work in a high pressure environment.

* Working knowledge in Word, Excel, PowerPoint, Outlook, and Adobe.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability..

Keywords: Cadence Bank N.A., Birmingham , Group Operations Manager-Shared Services, Executive , Birmingham, Alabama

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