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Partner Success Manager

Company: Shipt
Location: Birmingham
Posted on: August 16, 2019

Job Description:

Job Description

Shipt is a membership-based marketplace that helps people get the things they need. Our friendly shoppers handpick fresh groceries and household essentials and deliver them to members in as soon as one hour.

Shipt is growing and we are in search of a full-time Partner Success Manager to exemplify the team strategy - be the partner of choice by maximizing value for retail partners. You will carefully cultivate and maintain relationships with our retail partners as their main point of contact to coordinate a successful launch, advocate on their behalf to help drive business, and work with internal departments to create a long-lasting partnership.

Your Responsibilities

  • Build and nurture a strong partnership with grocery partners through thoughtful communication, regular business reviews, reporting and innovative opportunities
  • Collaborate with cross-functional teams both internally and externally to maximize retailers' growth on the marketplace from metro launches, marketing initiatives and product offerings.
  • Ask questions and develop a deep understanding of partners' business operations in order to be your partner's advocate to Shipt teams
  • Identify key players within retailers' organization to connect with in order to build a deeper partnership
  • Be a problem-solver; work with teams to develop sustainable solutions that benefit members, shoppers and partners
  • Own the onboarding process of new retail partners to the Shipt marketplace and additional business models
  • Define and clearly communicate the project scope and objectives, involving all relevant stakeholders, ensuring technical and operational feasibility
  • Create a detailed project plan to monitor and track your progress using appropriate tools and techniques
  • Lead project initiatives from start to finish - clearly outlining pertinent information to all parties (internal and external)
  • Interpret technical details and communicate with partners about requirements and specifications
  • Report project progress to leadership and partners


    • Business insight and acumen
    • Ownership and command
    • Curiosity and a customer-service mindset
    • 5-7 years experience in account management, preferably in the technology and retail sector
    • Solid organizational skills including attention to detail and multitasking
    • Excellent client-facing and internal communication
    • Coordinate many roles and departments concurrently
    • Comfortable in a rapidly evolving industry
    • Financial planning and strategy
    • Comfortable with public speaking and interfacing with high-level executives
    • Process creation and improvement
    • Ability to travel 40-60% of the time

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Shipt, Birmingham , Partner Success Manager, Executive , Birmingham, Alabama

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