RN - Registered Nurse - Southview Clinic Telephone Triage
Company: UAB Medicine
Location: Birmingham
Posted on: June 16, 2026
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Job Description:
Position Overview
Now a proud part of UAB Medicine, Southview Medical Group is a
long-standing, multi-specialty physician practice with a history of
caring for Birmingham-area patients for more than a century at our
facilities located at UAB St. Vincent's Birmingham and UAB Medicine
St. Vincent's One Nineteen. Our physicians provide a broad range of
primary and specialty care services focused on long-term health and
wellness. Join our team that includes more than 30 providers -
spanning internal medicine, cardiology, infectious disease,
endocrinology and gastroenterology - as we care for more than
51,000 unique patients every year over more than 130,000 annual
patient visits.
What You Will Do
The Telephone Triage Registered Nurse (RN) provides professional
nursing care and clinical assessment via phone and electronic
communication to patients seeking medical advice or care
coordination. This role is responsible for evaluating patient
symptoms, determining appropriate levels of care, providing
clinical guidance based on established protocols, and ensuring
timely communication and follow-up with providers and patients. The
Telephone Triage RN promotes patient safety, access, and
satisfaction while supporting efficient clinic operations
1. Provide nursing assessment, triage, and advice to patients via
telephone or electronic communication following established
clinical guidelines and protocols.
2. Assess patient symptoms to determine urgency and recommend
appropriate disposition (e.g., same-day appointment, urgent care,
ER, or home care).
3. Communicate with providers to relay urgent clinical information
or obtain treatment orders as needed.
4. Document all patient interactions, assessments, advice given,
and provider communications accurately in the Electronic Health
Record (EHR).
5. Coordinate care and follow-up with clinic staff to ensure
continuity and efficiency in patient care.
6. Educate patients on medication use, treatment plans, and
self-care instructions within the scope of nursing practice.
7. Review incoming test results, provider messages, and refill
requests; respond or route appropriately per established
protocols.
8. Support patient scheduling by determining appropriate visit
types and urgency.
9. Monitor and manage nurse triage calls and inboxes in accordance
with established response time standards.
10. Participate in ongoing education, training, and quality
assurance activities to maintain current knowledge of triage
protocols and best practices.
11. Maintain compliance with HIPAA, OSHA, and clinic infection
control and safety policies.
12. Demonstrate professionalism, courtesy, and compassion in all
patient and team interactions.
13. Maintain regular and punctual attendance. 14. Performs other
duties as assigned
What You Will Need
Licenses / Certifications / Registrations
Minimum Requirements
Additional Preferences
No additional preferences.
About UAB St. Vincent's
UAB St. Vincent's, a proud part of UAB Medicine, is a trusted
provider of health care, serving Alabama for more than 125 years.
With five hospitals and numerous clinics, we're a health care
community deeply rooted in compassion, service, and respect for
all, guided by the rich legacy of the St. Vincent's name. We're
committed to extending kindness and personalized care to patients,
their families, and each other. We address the physical,
psychological, social, and spiritual needs of our patients. We
believe in the power of teamwork and unity, and foster a
collaborative spirit among our more than 4,800 employees. As one of
Alabama's best hospitals as recognized by U.S. News & World Report,
improving the health and lives of those we serve is at the heart of
our mission. Join us in continuing our legacy of service and
healing in central Alabama, where we can make a lasting
Keywords: UAB Medicine, Birmingham , RN - Registered Nurse - Southview Clinic Telephone Triage, Healthcare , Birmingham, Alabama
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