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Customer Service Representative

Company: BancorpSouth
Location: Birmingham
Posted on: December 4, 2019

Job Description:

Education - High School Diploma or GED Skills - Communication Skills - Marketing - Computer Skills - Sales Experience - Organizational Skills There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with BancorpSouth. Position: Customer Service Representative Physical Location: 2211 Highland Ave S, Birmingham, AL 35205 Reports To: Bank Manager Working Conditions: Normal, no adverse or hazardous conditions Job Grade: 16 Job Group Category: Non-Exempt Work Hours: May vary by location Primary Purpose: Performs customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers with queries concerning bank services. Responsible for development of new business relationships and maintaining existing relationships. Principal Duties and Responsibilities: Performs complete range of customer services including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts. Prepares account paperwork, receives new account deposits and ensures that all accounts are properly processed. Establishes retirement accounts and makes arrangements for direct deposits. Completes arrangements and documents for special services such as bond collections and exchanges of foreign currency. Proactively seeks prospects for new business. Actively refers other lines of business to appropriate specialists. Represents the bank in community affairs and civic organizations. Performs itional duties as required. Job Specifications: High school diploma or equivalent. Successful completion of in-house training program or other approved training program. Six months experience in the teller function, as well as sales experience, particularly in cross-marketing products and services. Excellent sales, interpersonal and communication skills. Good understanding of BancorpSouth's products and services. Above average computer and keyboard skills Good organizational skills. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.

Keywords: BancorpSouth, Birmingham , Customer Service Representative, Hospitality & Tourism , Birmingham, Alabama

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