Customer Service Agent

Company: Adamson Car & Truck Rental
Location: Birmingham
Posted on: April 8, 2021

Job Description:

Summary:Budget Rent a Car of Birmingham is currently hiring for Rental Agents. Assist in the completion of customer transactions while providing superior customer service.Responsibilities:Operate the computer counter agent control system in all relevant areas efficiently, i.e. open and close rental contracts accurately, contract modification, print and update manifest etc.Address customer inquiries, such as, explanation of charges, vehicle damages, directions, etc.Promote and sell coverages and upgrades i.e. additional insurancePerform a variety of general office duties such as answering phones, photocopying and maintaining a clean and professional workspaceMaintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.Support a team environment by assisting other agents and/or other areas when needed Minimum Qualifications:High School Diploma or equivalent1 year of customer service experienceProfessional communication skillsProblem resolution experienceProficient in Microsoft OfficeProficient in general office equipment i.e. fax machines, calculators, photocopiers, etc.Desired Qualifications:Car rental, truck rental or travel industry experienceRetail and sales experienceExperience in a fast-paced, dynamic environmentNotes:This description is not an all-inclusive description. Rental Agents may be subject to additional tasks and responsibilities that management deems appropriate

Keywords: Adamson Car & Truck Rental, Birmingham , Customer Service Agent, Hospitality & Tourism , Birmingham, Alabama