Customer Service Specialist
Company: American Family Care, Inc.
Posted on: November 22, 2021
Summary Answer all incoming calls and respond to current and
prospective patients promptly and appropriately with regard to any
billing questions, general inquiries, internal service request and
complaints. Essential Duties and Responsibilities * Answer patient
inquiries by identifying desired information; researching,
locating, and providing information. * Utilize available resources
to identify appropriate solution to patients question, concern or
problem * Manage and resolve patient concerns or problems by
identifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating
unresolved problems. * Maintain call center database by documenting
all important information accordingly * Triage all calls and
distribute to the appropriate personnel * Recognize, document and
alert the supervisor of trends in patient calls * Analyze
appropriate processes and identify as well as recommend
improvements when necessary Other Duties and Responsibilities *
Other duties and responsibilities as assigned. * Assist in handling
overflow customer service calls by providing courteous and accurate
resolution of customer questions and concerns. Qualifications
Previous call center customer service experience preferred.
Accuracy and detail oriented. Proficient with computer
applications, good data entry skills, and phone skills. Excellent
communication, listening and problem solving skills. Attention to
detail, work well with a team and able to juggle multiple projects
simultaneously. Project a professional company image through phone
interaction. Educational Requirements * High School diploma * 1-3
years related experience in call center customer service
environment Physical Demands/Work Environment (optional) Office
environment. Sitting and keyboarding for extended periods of time.
Frequent telephone use. High attention to detail and ability to
focus. Moderate noise level.
Keywords: American Family Care, Inc., Birmingham , Customer Service Specialist, Hospitality & Tourism , Birmingham, Alabama
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