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Customer Service Representative

Company: EBSCO Industries
Location: Birmingham
Posted on: November 22, 2021

Job Description:

EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of businesses that are within 5 different industries including Information Services, Publishing, Manufacturing, Real Estate and Insurance Services. We hire passionate people, driven to grow, because we know the success of EBSCO depends on the long-term success of our businesses and our teams. EBSCO Information Services is seeking a Customer Service Representative to work in a fast-paced, deadline-driven customer service environment. The Representative will manage a portfolio of accounts that includes college and university libraries, providing assistance with selection, ordering and renewal of magazines and journals in both print and digital format. EBSCO's Customer Service team is highly regarded by our customers, and we are looking for a candidate who is committed to providing a high level of service and who has a "whatever it takes" attitude. The ideal candidate will be self-motivated and enjoy working independently but also willing to collaborate internally with other customer service team members. In addition, candidates should feel comfortable working with teams and individuals at various levels within the company to address customer issues. Creative thinking and problem-solving skills are essential, as is flexibility and a willingness to learn new skills and adapt to changes in systems and processes. This position requires excellent communication skills, both verbal and written, and a willingness to speak up when help is needed or when an opportunity for improvement is observed. This job is currently remote; computer equipment will be provided. Work will be partially on site post-Covid at our office in Birmingham, AL. Requirements: * Bachelors Degree or 1+ years of customer service experience * 2+ years of experience in an office environment * Proficient with Microsoft Word, Teams, Excel, Outlook, OneDrive * Excellent time-management and organizational skills * Ability to work remotely in a quiet area conducive to regular external communication * Sufficient internet access to enable use of VPN and multiple online tools/systems Preferred Requirements: * Customer-facing experience with multiple daily customer contacts We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Keywords: EBSCO Industries, Birmingham , Customer Service Representative, Hospitality & Tourism , Birmingham, Alabama

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