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Customer Service Representative / REMOTE / Work-from-Home

Company: ITAC Solutions, LLC
Location: Birmingham
Posted on: January 15, 2022

Job Description:

Do you enjoy turning someone's bad day into a good day simply by treating them professionally, courteously, and providing the information they need promptly? ITAC is a Birmingham-based staffing firm representing companies throughout the southeast in their search for experienced, customer-focused contact center/call center representatives. We have partnered with a large regional company to assist them in identifying call center representatives for their Birmingham, AL area operation. This 24/7/365 operation supports opportunities for employees needing traditional work hours and non-traditional work hours with shifts beginning as early as 6 am and others ending as late as 11 pm, Sunday through Saturday, including some overnight shifts. What you will be doing (duties / responsibilities):

  • Receiving inbound calls from customers and entering data as prompted by the system
  • Asking probing questions to gather details regarding the nature of the call and providing follow-up information to callers
  • Consistently meet all data entry standards of performance What you need to be considered (requirements):
    • Confident, articulate, and clear verbal communication skills along with the ability to listen with empathy
    • Skilled at maintaining order and organization in a fast-paced, multi-tasking role
    • Prior experience operating in a windows-based environment using basic computer applications such as Microsoft Word, Excel, and Outlook
    • Consistent availability to work assigned shifts
    • To work remotely (from home), candidates must possess reliable high-speed internet
    • Bilingual candidates strongly encouraged to apply
    • All employees will be expected to complete in-person training and in-office work -in Birmingham for the first 90 days before going remote -- Local candidates needed. PRE-EMPLOYMENT SCREENING REQUIREMENTS: Drug screen and criminal background check What They Provide (Employment Benefits): Those who are extended offers for full-time employment will be eligible for the following benefits.
      • Healthcare, dental and vision insurance
      • Paid time off
      • Life Insurance
      • Short and Long-term disability insurance
      • Discounted gym membership
      • Participation in an HSA (Health Savings Account)

Keywords: ITAC Solutions, LLC, Birmingham , Customer Service Representative / REMOTE / Work-from-Home, Hospitality & Tourism , Birmingham, Alabama

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