Customer Service Assistant
Company: Affinity Partners
Posted on: June 25, 2022
Job DescriptionWe are looking for a Customer Service Assistant
to be part of our Customer Service Team. As a Customer Service
Assistant, you will answer customer daily and help resolve any
questions or issues in a professional, expeditious manner while
maintaining a positive, courteous approach to internal and external
- Handle customer interaction ensuring our Customers get an
exceptional level of service.
- Ensure members are achieving desired service levels, providing
regular performance feedback.
- Facilitates orders, create new accounts, maintaining accounts,
providing product recommendations based on customers need, and
providing payment options.
- Enter appropriate and correct data into our systems and
- Work as part of a team to make sure we answer queries quickly
and that we deliver an excellent service.
- Resolve customer service complaints by identifying the root
cause and ensuring appropriate actions are taken to resolve the
situation and avoid it in the future.
- Ensure all communication with customers is professional and
meet our standards.
- Investigate customers' problems and solutions.
- Update job knowledge about new product information, business
processes, systems and participating in educational
- Receives customers, answers their questions regarding product
availability and commodity/service prices, completes order forms
for an order given, and received payments for sales
- High school diploma
- You understand the importance of treating clients fairly and
have a track record of making an extra effort to make sure the
customer feels valued
- Outstanding and proactive communication skills (listening,
inquiring relevant information leading to efficient problem
- Showcase a professional and friendly manner when interacting
- Ability to calmly respond to customers whatever the
- Ability to build rapport and develop a relationship with our
- Team skills (supporting other team members and providing
answers to questions to other colleagues)
Keywords: Affinity Partners, Birmingham , Customer Service Assistant, Hospitality & Tourism , Birmingham, Alabama
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