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Customer Service Assistant

Company: Affinity Partners
Location: Birmingham
Posted on: June 25, 2022

Job Description:

Job DescriptionWe are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Responsibilities:

  • Handle customer interaction ensuring our Customers get an exceptional level of service.
  • Ensure members are achieving desired service levels, providing regular performance feedback.
  • Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.
  • Enter appropriate and correct data into our systems and applications.
  • Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.
  • Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.
  • Ensure all communication with customers is professional and meet our standards.
  • Investigate customers' problems and solutions.
  • Update job knowledge about new product information, business processes, systems and participating in educational opportunities.
  • Receives customers, answers their questions regarding product availability and commodity/service prices, completes order forms for an order given, and received payments for sales made.Requirements:
    • High school diploma
    • You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued
    • Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)
    • Showcase a professional and friendly manner when interacting with customers.
    • Ability to calmly respond to customers whatever the circumstances
    • Ability to build rapport and develop a relationship with our customers.
    • Team skills (supporting other team members and providing answers to questions to other colleagues)

Keywords: Affinity Partners, Birmingham , Customer Service Assistant, Hospitality & Tourism , Birmingham, Alabama

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