Service Technician

Company: Imperial Dade
Location: Birmingham
Posted on: May 28, 2023

Job Description:

American Osment, a division of Imperial Dade, a leading national distributor, has a job open in Birmingham, AL. We are searching for a Service Technician with strong electrical and mechanical skills to work on industrial floor cleaning and facilities maintenance equipment. Industry leading training resources are at our fingertips, so prior floor equipment experience is not required. This is a midlevel position, primarily completing in-shop repairs, service calls, and preventative maintenance at customer sites, and handling shop related administrative tasks. The schedule is 7:30 am - 4 pm, Monday through Friday. Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies, and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 100+ branches. **All correspondence will come directly from Imperial Dade and not a personal email address.**You will:Repair customer's equipment, demo and used equipment.Drive company owned service van to customer sites to pick up/service equipment. Communicate with customers regarding quotes for service work and approvals. Requisition parts for equipment in repair department.Escalate customer trouble to manager for proper handling.Set up new and demo equipment.Stock new equipment.Assist in preventive maintenance contracts.Check on status of backordered parts.Log equipment in for repair.Assist in the pick-up and delivery of equipment.Maintain a clean work area.Displays a courteous and helpful attitude to provide a positive experience for our customers.Regularly listens to customers in an empathetic manner, ensuring an understanding of questions, concerns and requests and their feeling associated with them.Recommend potential departmental changes and improvements.Assist all customer support departments in the resolution of customer problems and satisfaction of needs.Seek input from employees, supervisors, and other personnel involved with the job.The company may at any time change functions and requirements of the position to meet the needs of the business.Perform additional duties and projects as assigned.You have:High School education or equivalentClear driving record and valid driver's license Must demonstrate mechanical and electrical skills 1-3 years of work experience in equipment repair or assembly Experience in small equipment repair or equivalent; looking for a person with electrical/mechanical ability Repair technicians generally provide their own tools, the company will provide specialty tools and equipment. One year experience using computers, Excel, Word, and OutlookMust be able to lift up to 60 lbs Ability to stand frequently throughout the day Effective written and verbal communication skills Self-motivated and able to work independently We offer an exciting environment to work, learn, and grow professionally. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package. We are excited to continue to invite talented individuals with a passion for excellence to join our team. Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factorsPDN-992339e1-1584-4460-b28b-7440fe83482c

Keywords: Imperial Dade, Birmingham , Service Technician, Hospitality & Tourism , Birmingham, Alabama