Member Services Representative Morning
Company: Planet Fitness - South Alabama Group
Location: Tuscaloosa
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: Employee discounts
Opportunity for advancement Training & development Job Title:
Morning Member Services Representative Location: Tuscaloosa
(Skyland) Department: Front Desk / Member Services Reports To: Club
Manager / Assistant Manager Shift: Morning (6am-2pm or 7am-3pm) Job
Summary: Planet Fitness is looking for an energetic, reliable, and
service-oriented Morning Member Services Representative to join our
team. As the first point of contact for our early-bird members, you
will play a key role in creating a welcoming and safe environment
while ensuring daily operations run smoothly. You'll be responsible
for checking in members, maintaining a clean and functional
facility, and supporting club operations through reporting and
system management. Key Responsibilities: Greet and check in members
promptly and professionally using club protocols. Run and review
morning operational and membership reports. Clean and sanitize
workout areas, locker rooms, front desk, and equipment regularly.
Assist with club opening procedures to ensure the facility is ready
for members. Learn and utilize the Ignite by DataTrak system for
member management, daily reporting, and communication. Respond to
member inquiries, provide accurate information, and assist with
account issues or sign-ups. Lift and move fitness equipment as
needed for cleaning, organization, or maintenance. Monitor and
maintain club equipment, reporting any issues to management. Follow
all Planet Fitness safety, cleanliness, and member service
protocols. Promote a Judgement Free Zone by providing a friendly
and inclusive experience to all members. Qualifications: High
School Diploma or equivalent preferred Customer service experience
is a plus Basic computer skills and willingness to learn new
systems (Ignite by DataTrak) Ability to lift up to 50 lbs and
perform physical tasks throughout the shift Dependable, punctual,
and self-motivated Strong attention to detail and ability to follow
procedures Friendly, professional demeanor with excellent
communication skills What We Offer: Free Black Card Membership
Ongoing training and growth opportunities A positive, team-focused
environment Planet Fitness is an Equal Opportunity Employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees.
Keywords: Planet Fitness - South Alabama Group, Birmingham , Member Services Representative Morning, Hospitality & Tourism , Tuscaloosa, Alabama
