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Valet / Guest Service Associate

Company: Parking Management Company
Location: Birmingham
Posted on: February 14, 2019

Job Description:

Valet / Guest Service Associate Department: Various Account Sites Reports to: Directly: Site Manager or Account Manager -- Position Summary: The primary purpose of this position is to provide superior service to our guests, and clients. Duties include safely and efficiently parking and retrieving guest vehicles, while following company service standards. This is a guest service position requiring running, proper key handling and safe/efficient parking / retrieval of vehicles, and being of assistance to all guests and visitors. -- Essential Duties and Responsibilities: ---Arrive on time in perfect uniform and properly groomed before clocking in ---Properly complete vehicle damage survey, and parking location on each claim ticket ---Effectively, efficiently and safely park and return guest vehicles ---Practice proper key handling and safe/effective parking / retrieval of guest vehicles ---Follow proper attendance and time keeping processes, including clocking in / out for shifts and breaks, and tip reporting ---Attend required staff meetings; complete required training modules in a timely manner ---Use and maintain needed equipment and supplies ---Maintain a work friendly atmosphere and a team environment ---Keep valet area clean and professional at all times ---Maintain a high level of communication and service for all guests and clients -Anticipate guest needs and resolve guest issues proactively or in a timely manner ---Maintain personal and vehicle safety precautions at all times ---Other duties as assigned by Site Manager or Account Manager -- Basic Requirements of Position: To perform this job successfully, an individual must be able to perform each requirement satisfactorily. Ability to drive a manual transmission vehicle preferredAbility to run to retrieve vehicles many times during a shiftClean cut, professional, uniform appearanceEnjoy interacting with the public, freely offering assistanceWorking outside regardless of weather conditionsAbility to perform lifting, bending and standing throughout shiftAbility to safely drive and park vehicles of different sizes, makes, and modelsMust be knowledgeable of account location(s), and approved parking areasMust understand, follow, and uphold all company policies and procedures -- Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory -- Work Environment: While performing the duties of this job, associates are is regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by employees and the general public. -- Physical Demands: Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Associates must be able to lift up to 50lbs as needed. Standing for up to 8 hours at a time, and running to and from vehicles and parking areas multiple times during a shift to retrieve cars. Associates are required to verbally communicate, as well as have the ability to hear clearly in often noisy and chaotic environments. ADA: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. -- EEO/ADA AL.com .Category: Transportation, Keywords: Valet Manager

Keywords: Parking Management Company, Birmingham , Valet / Guest Service Associate, Hospitality & Tourism , Birmingham, Alabama

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