Software Onboarding Specialist

Company: Key Seven Software
Location: Birmingham
Posted on: January 17, 2020

Job Description:

Software Onboarding Specialist Job Description Non-Exempt Full Time // Key 7 Software is seeking an enthusiastic, motivated, and dependable software onboarding team member to join our growing team. The Onboarding Specialist serves new clients throughout the onboarding process for Key 7 Software. This team member will consult on best practices and operational efficiency across both the internal Implementation Team and Client Project Team. The ultimate goal of this role is to launch our clients, providing clear expectations, proper project timelines, and exceptional education to our clients along the way. Key characteristics include positivity, professionalism, servant heart, ability to work both independently and on a team, and willingness to learn on the job and share experiences with other members of the team. Drug and background screen required. Must speak and understand English. // ESSENTIAL JOB FUNCTIONS AND DUTIES Serve as a 7 Software expert regarding product set-up, configuration, and best practices Produce project plans for the onboarding process. Manage the project across internal and Client teams. Assess unique Client needs to provide a tailored onboarding plan Provide consulting calls, and own the client communication throughout the onboarding experience Work alongside business development to gather pre-implementation details to enhance the onboarding experience Work alongside data conversion to optimize outcomes, ensuring proper data validation processes and documentation Conducts training sessions throughout the onboarding process and ensures that training materials and resources are delivered to the Client Work with the Client Support team to ensure a smooth transition to ongoing client support // QUALIFICATIONS Prior experience onboarding clients to new software Knowledge of the pest industry a plus but not required Experience with software configuration and set-up Outstanding verbal and written communication skills Strong organizational skills Strong analytical and problem-solving skills Self-starter with a knack for influencing and motivating others Bachelor's Degree or equivalent experience required // TYPICAL WORKING CONDITIONS / SCHEDULE The job operates in a professional office environment. Must possess the ability to use a telephone, computer, and other required technology. This position requires the ability to work full-time, five to six days per week. Minimal travel a possibility. This position reports to the Onboarding Team Leader. // REQUIRED PHYSICAL and MENTAL DEMANDS Requires constant sitting, walking, talking, use of fingers and arms, mental alertness, and hearing. Must be able to remain in a stationary position for at least 50% of the time. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Requires corrected vision and hearing to normal range. Must have the ability to communicate clearly. // This description may not be all-inclusive and is subject to change at any time. The Software Onboarding Specialist is expected to perform other duties as assigned and directed. Position descriptions and duties may be modified whenever deemed appropriate.

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