Technical Support Representative
Company: Teleperformance USA
Posted on: January 25, 2023
Category : Customer Service/Support
- -DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a
global leader in providing exceptional omnichannel customer
experiences since 1978. Our impacts are far-reaching, spanning over
62 countries and interacting with over 38% of the world's
population. This kind of growth wouldn't have been possible without
the dedication of our people who continue to provide outstanding
customer service in every opportunity. Here, your success is our
success. -Your ImpactOur customer service representatives are a
very important part of our family. You will be the eyes and ears
for our team, fielding customer inquiries and finding innovative
ways to respond. Working in a collaborative and engaging
environment, you will have the chance to interact with people from
all walks of life and no two days will be the same. As you continue
to grow and challenge yourself, you will discover your potential
can take you anywhere you want to go.Your Responsibilities
- Provide front line, first level, technical assistance for
- Supporting Client specific high speed internet services
delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer
- Troubleshooting and issue resolution assistance with Client
service and/or devices specific issues including internet
connectivity and performance troubleshooting.
- Supporting customer needs related to Client specific high speed
internet services and or devices including troubleshooting, triage,
and additional required resolution techniques.
- Deliver in scope support for internet service and connectivity
related issues pertaining to operating system, PC, and browser
- Demonstrate advanced product knowledge and he ability to solve
- Resolve customer issues on the first call as frequently as
- Open and manage trouble ticket system for user issues, Data
Network, OS issues.
- Be patient, courteous and friendly with customers at all
- Demonstrate a positive attitude.
- Address and solve technical problems in a timely manner and
complete all work assignments within expected time frames.
- Adhere to all work schedule assignments.
- Abide by and support management directives and adhere to all
Teleperformance policies.What We're Looking for
- Over 18 years of age -What We Prefer
- 6 months Call Center experience
- 6-12 months customer technical support experience
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems,
software, and computer terminology required
- Technical/Community College Education is a plus (not
- Must have strong understanding of Communication (Data)
networking components, PC Hardware/Software and Operating
Systems.Knowledge of Microsoft Office products - Excel, Access and
Word.Excellent verbal and written communication skills.Ability to
work independently and multi-task. -Being One of Our PeopleIt is
our mission to always provide an environment for our employees that
promotes happiness from the inside out. When you work with us, you
are valued and inspired to learn, to teach, and to grow. We want
you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work
experiences and endless development opportunities. We want you to
be and feel at your best, always. - -Teleperformance is an Equal
Keywords: Teleperformance USA, Birmingham , Technical Support Representative, IT / Software / Systems , Hanceville, Alabama
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