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Field Services Supervisor

Company: Harsco
Location: Hanceville
Posted on: May 28, 2023

Job Description:

Clean Earth, now a part of Harsco, is a global leader in environmental solutions recognized by Newsweek as one of America's Most Responsible Companies 2022. You will be joining a team of professionals dedicated to supporting our employees, their families, and our customers in making ours a cleaner, greener Earth.
Our Core Values are the foundation of the organization. We take pride in our values each and every day. We collaborate as a team and deliver the best customer service to our customers. It's who we are!
Harsco Core Values:

  • Integrity: We demonstrate an uncompromising commitment to ethical principles.

  • Satisfy the Customer: We are engaged in the relentless pursuit of customer satisfaction by listening to the customers' needs, and consistently delivering value that exceeds their expectations.

  • Inclusion: We strive to create an environment where all people are included.

  • Employee Care: We are committed to a safe, appealing work environment, market-competitive benefit programs and investment in personal development.

  • Respect: We respect all individuals and values their contributions.

  • Passion for Winning: We are passionate about winning through creating exceptional value for our employees, customers and shareholders.

    Clean Earth offers multiple benefit options such as the following:

    • Medical, Dental, Vision

    • 401k Retirement Plan

    • PTO/Holidays

    • Wellness, Discount and Employee Assistance Programs

    • Education Reimbursement Program

    • Driver Training Program

    • Community Outreach Program

    • And much more!

      As a Field Service Supervisor, you will oversee the transportation department, supervising on-site and remote technicians. Act as the liaison between customer service, operations and the support team. Overnight travel is about 10% per year and only when needed in the field.
      Primary Responsibilities:

      • Maintain and manage inventory supplies to ensure that adequate inventories are always maintained

      • Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).

      • Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.

      • Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).

      • Manage open order report to resolve service issues.

      • Manage customer interaction records to resolve service issues.

      • Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.

      • Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity

      • Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently

      • Manage route vehicles, containers, load bars and straps, hand-trucks, and printers, and all other company equipment and assets.

      • Monitor routes to improve route efficiency.

      • Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.

      • Establish and communicate performance standards and objectives; conduct performance appraisals.

      • Recommend salary adjustments, promotions, transfers and dismissals.

      • Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.

      • Perform "ride a-longs", ensuring CSRs operate and work safely, efficiently, productively, and deliver a high level of customer service.

      • Conduct "spot checks" to re-enforce proper CSR behavior as well as communicate the value we bring to the customer.

      • Perform pre-employment screening activities, new CSR orientation, reviews of CSRs and monthly safety meetings.

      • Complete daily yard walk.

      • Track and input DOT hours/JJ Keller.

      • Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.

      • Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements in order to prevent accidents or injuries.

      • Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).

      • Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.

      • Perform other reasonably related tasks as assigned by management.

        Basic Qualifications:

        • High school diploma or GED

        • 3+ years working in Hazardous waste.

        • 1+ years of supervisory experience

        • Proficient in Microsoft Office

          Preferred Qualifications:

          • Experience operating heavy equipment

          • Possess a valid driver's license

          • Excellent verbal and written skills

          • Knowledge of RCRA, DOT and DEA Regulations as they relate to waste characterization and the transportation of hazardous waste

          • 40-hour Hazwoper and 8-hour refresher certifications

          • Ability to manage/prioritize several tasks simultaneously and meet deadlines

          • Basic knowledge of Microsoft Excel, Word, Outlook, and Power Point

            Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
            We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
            If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response. _

Keywords: Harsco, Birmingham , Field Services Supervisor, IT / Software / Systems , Hanceville, Alabama

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