Enterprise Data Issues Management Leader
Company: First Horizon
Location: Birmingham
Posted on: December 2, 2025
|
|
|
Job Description:
Location: On site in Memphis, TN, Knoxville, TN, Raleigh, NC,
Birmingham, AL or Charlotte, NC. Summary: The Manager – Data Issue
Management leads and oversees a high-performing team of Business
Analysts dedicated to ensuring data integrity and quality across
First Horizon Bank’s systems and processes. This role is
responsible for establishing best practices in data issue
identification, analysis, and resolution, while driving continuous
operational and strategic improvements to support exceptional
client experiences. The Manager collaborates closely with
associates across technology, operations, compliance, and business
functions to advance data governance and deliver actionable
insights. Key Responsibilities: • Lead, coach, and develop a team
of Business Analysts focused on data issue identification,
analysis, management, and remediation. • Set strategic objectives
and operational standards for data issue management, ensuring
effective monitoring, tracking, and escalation processes. • Oversee
the investigation of complex data integrity issues using advanced
technical query capabilities (e.g., SQL, data analysis tools) and
ensure timely resolution. • Partner with business stakeholders and
technology leaders to drive systemic improvements to data quality
controls, processes, and policies. • Develop and maintain reporting
mechanisms for data issues, including regular executive dashboards,
trending analysis, and progress updates for senior management. •
Ensure proper documentation of issue resolution procedures,
analysis outcomes, and knowledge sharing within the team and with
other associates. • Champion data governance initiatives, fostering
compliance with regulatory requirements and aligning with bank
standards. • Identify opportunities for process automation and
technology enhancements to improve efficiency and reduce recurrence
of data-related issues. • Provide subject matter expertise and
guidance to associates on complex technical data queries, data
issue escalation, and resolution protocols. • Support recruiting,
onboarding, and professional development efforts within the team to
build bench strength and advance technical skills. • Represent the
Data Issue Management function in cross-functional working groups,
project teams, and regulatory reviews as needed. Required
Qualifications: • Bachelor’s degree in Business, Information
Systems, Computer Science, or related field. Advanced degree
preferred. • 7 years’ experience in data management, including
extensive knowledge of data mapping, data integration, and database
concepts. • Minimum 5 years of experience in business analysis,
data quality management, or a related technical field, including 2
years of leadership experience. • Proficiency with SQL and other
data querying tools, as well as data visualization and reporting
platforms (such as Excel, Power BI, Tableau). • Demonstrated
experience leading teams and managing complex, cross-departmental
projects. • Deep analytical and problem-solving skills, including
diagnosing root causes of systemic data issues. • Strong
understanding of data governance frameworks, regulatory standards,
and industry best practices. • Excellent communication and
collaboration skills, with the ability to present complex
information clearly to associates and senior leadership. Preferred
Skills: • Experience within the financial services industry. •
Familiarity with process automation and workflow improvement
initiatives. • Project management training or certification. •
Experience contributing to or leading data governance councils or
working groups. About Us First Horizon Corporation is a leading
regional financial services company, dedicated to helping our
clients, communities and associates unlock their full potential
with capital and counsel. Headquartered in Memphis, TN, the banking
subsidiary First Horizon Bank operates in 12 states across the
southern U.S. The Company and its subsidiaries offer commercial,
private banking, consumer, small business, wealth and trust
management, retail brokerage, capital markets, fixed income, and
mortgage banking services. First Horizon has been recognized as one
of the nations best employers by Fortune and Forbes magazines and a
Top 10 Most Reputable U.S. Bank. More information is available at
www.FirstHorizon.com. Benefit Highlights • Medical with wellness
incentives, dental, and vision • HSA with company match • Maternity
and parental leave • Tuition reimbursement • Mentor program •
401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: First Horizon, Birmingham , Enterprise Data Issues Management Leader, IT / Software / Systems , Birmingham, Alabama
