Treasury Management Technical Solutions Engineer
Company: First Horizon
Location: Birmingham
Posted on: December 2, 2025
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Job Description:
Position not eligible for sponsorship. Locations: Onsite in
Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New
Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX. Summary:
The Technical Solutions Engineer is a key part of the Treasury
Management technology team, providing level 2 support for technical
issues related to First Horizon’s Treasury Management Digital
Platform. In this role, you will collaborate with business partners
and vendors to resolve platform challenges, advise on new products
and project implementations, and ensure timely solutions to
maximize client satisfaction. Key Responsibilities: Serve as a main
technical point of contact for First Horizon’s commercial online
banking platform; includes production support and research for
level 2 support escalations Coordinate implementation of new
integrations with Enterprise Architecture, vendors and other IT
teams Lead collaboration efforts with relevant product, SME, or
technical teams to diagnose and resolve complex platform issues,
including data transmission errors, access problems, and
transaction discrepancies. Track, prioritize, and document support
tickets to ensure accountability and timely solutions. Create and
maintain documentation for troubleshooting guides, FAQs, and
knowledge base resources. Execute continuous improvement of
performance and monitoring on the platform Automate manual
processes and optimize existing architecture Qualifications: 3
years of experience supporting a digital customer platform,
preferably within banking or treasury management Excellent
problem-solving and communication skills; ability to translate
complex technical issues for non-technical associates and clients.
Familiarity with user access management, platform integrations, and
security protocols Proficient in ticketing systems, documentation
tools, and remote troubleshooting Experience working within Agile
methodologies Desired Skills: Integration pattern knowledge (ie:
API’s, YAML, ETL, file transmissions, schedulers) Data query and
analysis (SQL queries in systems like MSSQL, Oracle, DB2,
Databricks, etc) Application performance monitoring systems (tools
like Dynatrace, Splunk, app dynamics, etc) Build automation and
deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.)
Strong understanding of money movement and commercial banking (ie:
ACH, wire transfers, positive pay) Knowledge of banking compliance
and data security standards Data analysis skills, including data
mapping and validation Technical documentation skills (BRD, FRD,
TDD, data flow and architecture diagrams, flowcharts etc.) About Us
First Horizon Corporation is a leading regional financial services
company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. The Company and
its subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, and mortgage banking services. First Horizon
has been recognized as one of the nations best employers by Fortune
and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More
information is available at www.FirstHorizon.com. Benefit
Highlights • Medical with wellness incentives, dental, and vision •
HSA with company match • Maternity and parental leave • Tuition
reimbursement • Mentor program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: First Horizon, Birmingham , Treasury Management Technical Solutions Engineer, IT / Software / Systems , Birmingham, Alabama
