Cloud Engineer (Escalations)
Company: Summit 7 Systems
Location: Madison
Posted on: April 1, 2026
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Job Description:
Position Title: Cloud Engineer (Escalations) Position Type:
Full-Time / Exempt Clearance: None Location: Huntsville, AL /
Remote Salary*: $70,000 - $90,000 *Dependent upon qualifications
Special preference given to candidates with applicable Microsoft
and Azure experience. Summit 7 is here to rise above the ordinary.
The work we do here goes far beyond day-to-day projects - it
further protects the US defense industrial base from cyber threats,
fosters thought leadership, and creates growth opportunities. Our
support staff, sales team and technicians are all coming together
to make a difference. We also recognize that you're a person with
life beyond work, that's why we invest in these meaningful health
and welfare benefits: Excellent health/dental benefits from BCBS
See into the future with our luxurious VSP vision benefits Prepare
for the long-haul courtesy of our 401k with company matching
Unlimited mobile phone plan 10 days' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan
We do cool work here, defying expectations by simply being who we
are - each of us makes an impact. Essential Functions Collaborate
with various teams to identify, design, and document technical
processes that improve efficiency, consistency, and quality of our
operations. Leverage your technical expertise to define workflows,
procedures, and best practices that align with industry standards
and organizational goals. Collaborate with the Strategic Account
Managers and relevant teams to understand the scope and details of
services provided to clients. Serve as a technical escalation point
for the service desk, investigating and resolving complex technical
issues related to Microsoft 365 and Azure services. Duties and
Responsibilities Serve as a technical point of contact for clients,
addressing inquiries, providing updates, and ensuring that
solutions meet client expectations. Investigate and collaborate
with teams to analyze and resolve complex technical problems,
providing guidance and expertise to ensure timely and effective
resolutions. Ensure documentation is generated for training and
efficiency. Lead the planning, coordination, and execution of
technical changes, including software deployments, system upgrades,
and infrastructure modifications. Define clear timelines, roles,
and responsibilities, and ensure that changes are thoroughly tested
and documented. Evaluate incoming tasks and projects to determine
their urgency and priority. Monitoring the ticket backlog,
identifying bottlenecks, and working closely with other engineers
to diagnose and resolve issues efficiently. Identify critical
issues requiring immediate attention. Collaborate with teams to
identify and implement process improvements to reduce future ticket
backlogs. Managing personal Key Performance Indicators, forecasting
current workload for upcoming effort availability, and ensuring
that all tickets are processed in accordance with Service Level
Agreements. Continuous education, expansion, and refinement of
technical knowledge and credibility through industry standard
certifications. Job Specifications Professional certifications
Security is REQUIRED. Optional / Desired Microsoft Certificates
AZ-104 SC-300 SC-400 Technology Experience Microsoft 365 Compliance
Administration - AIP, DLP, Data lifecycle management, etc. Teams
Administration Exchange Administration SharePoint Administration
Security Administration Intune Azure Technology AD Connect Recovery
Services Virtual Machine - Management, monitoring, and
troubleshooting. Conditional Access Azure AD AVD Active Directory
Domain Services Active Directory Federation Services Certificate
management and renewals Network Troubleshooting Summit 7 Systems is
an equal opportunity/ affirmative action employer and an alcohol
and drug free workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. Summit 7 Systems requires
background investigations. Any offer of employment is contingent
upon the results of a reference/background check. We are a drug and
alcohol-free workplace and require pre-employment drug sc
reening.
Keywords: Summit 7 Systems, Birmingham , Cloud Engineer (Escalations), IT / Software / Systems , Madison, Alabama
