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Field Service Technician (Southeast Region)

Company: Samuel, Son & Co., Limited
Location: Birmingham
Posted on: December 7, 2018

Job Description:

RESPONSIBILITIES:?Service our complete line of industrial printing and labelling equipment and diagnose customers? errors or technical problems and determine proper solutions with technical support either directly or over the phone customer support.Demonstrate, install equipment and train customers on the safe operation of such equipment and maintain proper records/logs of repairs and maintenance schedules.Cooperate with both the sales force and technical team and share information across the organization in a clear and prompt manner.Prepare/test entire equipment line-up for sales orders or sales demonstrationsRepair machines in shop and prep for return to customer. Comprehend customer requirements and make appropriate recommendations to build on positive relationships with customers.Other related duties and responsibilities as required or assigned.REQUIREMENTS:?Preference is 2 years? college and/or technical school and/or technical degree in the discipline of Electrical / electronics or Systems Automation Mechanical and electrical knowledge.Knowledge of pneumatic controls.Knowledge of Microsoft Word/Excel.Ability to travel throughout the US.Excellent troubleshooting skills with good communication abilities and exceptional organizing and time-management skills.?Ability to meet deadlines and manage stress effectively in high pressure situationsAbility to work independently in a timely manner.Specialized education or experience related to industry service or ink jet printing and labeling equipment a plus.Must be able to handle stressful situations with customers in a positive manner.Demonstrate acceptable judgement and decision making skills required.Strong communication skills, verbal and written required.Ability to use a laptop, smartphone and other devices used in conducting business via remote access in various geographic settings.Self-motivated individual that can work well with others or with little or no supervision.Extensive travel required.

Keywords: Samuel, Son & Co., Limited, Birmingham , Field Service Technician (Southeast Region), IT / Software / Systems , Birmingham, Alabama

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