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Network Support Specialist

Company: C Spire
Location: Birmingham
Posted on: January 17, 2020

Job Description:

OverviewNote: May be filled as a level I or II depending on experience.

Note: May be filled in Chatanooga, Knoxville, Nashville, TN, Birmingham, AL or Ridgeland, MS

This role will be a member of a team managing and supporting IT infrastructure and applications for our partners. This is a challenging position requiring the development of advanced technical skills, experience, communication, and critical thinking. Our goal is to create an exceptional customer experience.

The Network Support team is a group of team players that can administer and troubleshoot all aspects of a client's network environment. We are currently seeking a team player with some Networking experience with the desire to grow and learn other areas. They will be responsible for maintaining primarily customer infrastructure including but not limited to routers, firewalls, switches, VPNs, load balancing systems, and enterprise wireless. Expected to be able to do the following: Provide incident resolution and problem determination, have knowledge of basic networking troubleshooting and management, execute hardware and software installations, and performance tuning and recovery. Expected to develop and maintain skills in data center design standards, communications technology best practices and security processes.ResponsibilitiesEssential Duties and Responsibilities:



  • Excellent communication and customer service skills.




    • Build client relationships and maintain client satisfaction.
    • Team Player. Promotes cooperation and commitment within a team to achieve goals and deliverables.
    • Critical Thinking and ability to drive results.
    • General Network Troubleshooting (routing/switching/wireless, DNS, DHCP, VOIP, VLAN, VPN).
    • Firewall Troubleshooting:




      • Cisco ASA
      • Cisco Meraki
      • Fortinet
      • Sonicwall



      • Ability to troubleshoot client-side ISP problems.
      • Work with other departments to troubleshoot client-side technical issues.
      • Work with vendors of the company and our customers.
      • Audit documentation and update configurations.
      • Work includes occasional weekend or after hours responsibilities, when necessary.
      • Serve in the Networking On Call rotation.
      • Occasional travel offsite / to customer sites.
      • Read, write and understand technical manuals, procedural documentation and original equipment manufacturer guides.
      • Participate in periodic technical meetings.
      • Completion of a yearly training plan/required certifications.
      • Any other task or duty as assigned or required.


        QualificationsRequired Experience - Level I



        • 1-2 years of experience supporting or implementing IT infrastructure.
        • 1+ years of experience supporting networking technologies or related college education.

          Desired Qualifications/Experience:



          • Associates Degree in Computer Science or related field, CCENT or similar certification.
          • 1+ years of experience with configuration and management of advanced networking hardware including routers, switches, voice over IP telephony, load balancers, wireless infrastructure, firewalls and internet proxy devices.
          • Experience with networking protocols to include advanced routing (BGP, EIGRP, OSPF) and switching (Cisco proprietary protocols and network standard protocols including spanning-tree, trucking protocol, MPLS).
          • Cisco Certifications.
          • Citrix Certifications.
          • VMWare Certifications.
          • Microsoft Certifications (Administrator/Engineer level).
          • Leadership and management experience.
          • EMR/EHR/Practice Management Suites (Greenway, Allscripts, ECW, etc.).
          • Experience in managing network devices through C.L.I.

            Required Experience - Level II



            • 2-3 years of experience supporting or implementing IT infrastructure.
            • 1+ years of experience supporting networking technologies or related college education.
            • Desired Qualifications/Experience:




              • Associates Degree in Computer Science or related field, CCENT or similar certification.
              • 1+ years of experience with configuration and management of advanced networking hardware including routers, switches, voice over IP telephony, load balancers, wireless infrastructure, firewalls and internet proxy devices.
              • Experience with networking protocols to include advanced routing (BGP, EIGRP, OSPF) and switching (Cisco proprietary protocols and network standard protocols including spanning-tree, trucking protocol, MPLS).
              • Cisco Certifications or experience.
              • Citrix Certifications or experience.
              • VMWare Certifications or experience.
              • Microsoft Certifications (Administrator/Engineer level) or experience.
              • Leadership and management experience.
              • EMR/EHR/Practice Management Suites (Greenway, Allscripts, ECW, etc.) or experience.

Keywords: C Spire, Birmingham , Network Support Specialist, Other , Birmingham, Alabama

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