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Tech Support I

Company: Cadence Bank N.A.
Location: Birmingham
Posted on: February 15, 2020

Job Description:

Help Desk Support Technician will provide bank wide technical support. The Help Desk Technician's roll will provide technical support and assist all associates on a variety of software, hardware, and login issues. This position requires good communication, analytical, and problem-solving skills to provide first tier technical support. This requires an ability to troubleshoot and resolve common issues and/or escalate issues when necessary. This position responds to tickets, phone calls, emails, and personnel requesting support in other ways. The Help Desk Support Technician is responsible for delivering the highest level of customer service to our associates.

Responsibilities will include, but not limited to the following:

* Provide timely response to call queue requests

* Support users regarding hardware, software, and basic login related issues

* Return customer calls in a timely and professional manner

* Support Windows operating systems, Microsoft applications including Office and Visio, and a variety of other bank applications

* Enter all calls into Help Desk ticketing system, and update tickets according to organizational guidelines.

* Adhere to escalation procedures to ensure all problems are resolved in a timely manner

* Provide the highest level of customer service by utilizing patience in working with non-technical users.

* Convey outstanding Customer Service oriented attitude

* Adhere to all Service Desk policies, standards, and procedures.

* Must be able to lift 50 lbs

* Must be willing to work flexible hours--

Required Skills

* Desktop operating systems including Windows 7

* Experience and knowledge in working with the MS Office 2010, Adobe products, and password resets of Active Directory accounts

* Experience with configuring, troubleshooting, and repairing PC hardware

* Basic understanding of LAN/WAN technology

* Strong oral and written communication skills

Experience/Education

* Associates degree relating to Computer Information Systems or equivalent work experience and 1 year of experience providing IT technical support, preferably in a Help Desk environment

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability..

Keywords: Cadence Bank N.A., Birmingham , Tech Support I, Other , Birmingham, Alabama

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