Kemper is one of the nation’s leading specialized insurers. Our
success is a direct reflection of the talented and diverse people
who make a positive difference in the lives of our customers every
day. We believe a high-performing culture, valuable opportunities
for personal development and professional challenge, and a healthy
work-life balance can be highly motivating and productive. Kemper’s
products and services are making a real difference to our
customers, who have unique and evolving needs. By joining our team,
you are helping to provide an experience to our stakeholders that
delivers on our promises.
Responsible for working across the P&C Claims organization
to help identify and support key strategic claims initiatives.
Projects will require working with colleagues, field and desk
leaders as well as outside vendors in the development, planning and
tracking of programs and projects to understand cost and benefit to
the organization of workflows and improvements. This will require
an understanding of the business to identify and evaluate
opportunities consistent with the goals and strategic initiatives
of the Claims organization.
Emerging understanding of the P&C Claims business in order
to deliver key claim projects with metrics Lead and support the
execution of the claims process improvement program, including the
coordination and participation in Best Practice creation, monthly
metric analysis, ad-hoc reviews, and other audits / diagnostics as
needed. Coordinate pilot initiatives and vendor relationships to
understand and create Cost/Benefit Analysis of innovation options
Work with Claims Management to develop improvement plans and
controls for tracking improvement or deterioration resulting from
the metric analysis and or workflows. Develop strong collaborative
working relationships with partner offices to ensure action plans
are agreed upon and properly implemented and fully understand
jurisdictional differences impacting results. Lead periodic reviews
and updates to Best Practices, Playbooks, Scripts and supporting
workflows through diagnostics and collaboration with the field
teams. Maintain Position Definitions and supporting behavioral and
results metrics by position to support best in class claims
execution and operational cost containment. Vision Casting for the
claims organization and leadership on strategic goals and business
initiatives. Ability to maintain confidential and trust-based
relationships within the organization while elevating issues and
A Bachelor’s Degree or equivalent work experience is
A minimum of 3-5 years claims and/or operations/program
Strong business acumen, collaboration skills and influencing
Ability to successfully work across all levels of the
organization, including interacting with peers
Must be able to manage competing priorities
Some data analytics background
Ability to synthesize large quantities of data
Attainment of the IIA Associate in Claim designation or the
equivalent in related studies or work experience
Superior oral and written communication skills.
Proven organization and analytical skills.
Strong Microsoft skills including Word, Excel, PowerPoint and
Windows is required.
Proven experience effectively managing multiple tasks and
changing priorities in a complex business environment.
Leads through strong interpersonal & organizational skills.
Goal oriented with strong attention to detail.
High ability to understand and make observations on market
implications of business strategies
Creative problem-solver with extremely strong quantitative
skills that can spot patterns, trends, and opportunities in
Kemper is proud to be an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran, disability status or any other status
protected by the laws or regulations in the locations where we
operate. We are committed to supporting diversity and equality
across our organization and we work diligently to maintain a
workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from
search firms or staffing agencies. All unsolicited resumes will be
considered the property of Kemper and Kemper will not be obligated
to pay a placement fee.
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Posted 3 Days Ago
About Us Kemper at a Glance
The Kemper family of companies is one of the nation’s leading
specialized insurers. With over $12 billion in assets, Kemper is
improving the world of insurance by providing affordable and
easy-to-use personalized solutions to individuals, families and
businesses through its Auto, Personal Insurance, Life and Health
brands. Kemper serves over 6.4 million policies, is represented by
more than 30,000 agents and brokers, and has over 8,300 associates
dedicated to meeting the ever-changing needs of its customers.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An
Equal Opportunity Employer, M/F/D/V
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your
• Save for your future with robust 401(k) match, Health Spending
Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid
certifications and continuing education programs.
• Contribute to your community through United Way and volunteer
• Balance your life with generous paid time off and business
• Protect what you love with discounts on home and auto
• Get employee discounts for shopping, dining and travel through