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Director Physician Access Center (PAC) - Full Time

Company: Community Health Systems
Location: Birmingham
Posted on: September 13, 2020

Job Description:

Director Physician Access Center (PAC) - Full Time The Director oversees and manages the operations of the Physician Access Center (PAC) to deliver exceptional customer service as the primary interface with the Physician Clinics and the patients. The Director will play a key role in managing relationships with market leaders and developing and implementing processes for optimal operations within the Call Center. Directs and oversees department central appointment scheduling, registration, referral management, and messaging operations for multiple markets. The Director is responsible for performance management to increase productivity and quality and develop and maintain Provider scheduling protocols for the market providers. Associate Degree required; Bachelor's Degree in Business or Health Administration preferred.

The Director oversees and manages the operations of the Physician Access Center (PAC) to deliver exceptional customer service as the primary interface with the Physician Clinics and the patients. The Director will play a key role in managing relationships with market leaders and developing and implementing processes for optimal operations within the Call Center. Directs and oversees department central appointment scheduling, registration, referral management, and messaging operations for multiple markets. The Director is responsible for performance management to increase productivity and quality and develop and maintain Provider scheduling protocols for the market providers. Associate Degree required; Bachelor's Degree in Business or Health Administration preferred.

Three to five years’ experience in Call Center setting with Supervisory experience preferred. Professional leadership, negotiation, communication and interpersonal skills. Ability to collaborate with other functional areas of the hospital to ensure goals are met.

Sedentary work performed in office setting. Requires constant hearing, speaking, vision and repetitive hand movement. Requires attention to detail despite frequent interruptions.

Grandview Medical Center, a 402-bed regional referral center and tertiary-care facility, is located in Birmingham, AL., and is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Grandview Medical Center offers programs and services in all medical and surgical areas, including Cardiology, Oncology, Neurology, Women's Health, Mental Health, Digestive Diseases, Orthopedics, Physical Medicine and Rehab, Sports Medicine and Emergency Care. There are more than 600 physicians on the Grandview medical staff representing 30 specialties and subspecialties. The hospital has been named an accredited program for Metabolic and Bariatric surgery by ASMBS & ACS as well as an accredited chest pain center. Grandview Medical Center provides equal employment opportunity to all employees and applicants for employment regardless of any individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, citizenship, military status, disability, genetic information or any other protected class status in accordance with applicable federal, state, and local laws.

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources. CHS?and Community Health Systems are tradenames/trademarks of Community Health Systems Professional Services Corporation, which provides management services to affiliates of Community Health Systems, Inc. The terms "Community Health Systems," "CHS," the "Company," or the "organization" refer to Community Health Systems, Inc. and its affiliates including Community Health Systems Professional Services Corporation, unless otherwise stated or indicated by context. The term "facilities" refers to entities owned or operated by subsidiaries or affiliates of Community Health Systems, Inc. References herein to "employees" or to "our employees" or "we" refers to employees of affiliates of CHS Inc.

Keywords: Community Health Systems, Birmingham , Director Physician Access Center (PAC) - Full Time, Other , Birmingham, Alabama

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