1st Shift Customer Service Representative - Temp
Company: CBRE, Inc.
Location: Birmingham
Posted on: January 12, 2021
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Job Description:
About CBRE (NYSE: CBG): At CBRE, you are empowered to take your
career path into your own hands. Enjoy workplace flexibility in a
global organization with tremendous scale. Work in an inclusive and
collaborative environment with supportive teammates. Come
experience the employee advantage at CBRE. CBRE has a long-standing
commitment to providing equal employment opportunity to all
qualified applicants regardless of race, color, religion, national
origin, sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law. As a
Fortune 500 worldwide leader in real estate services, CBRE's more
than 70,000 professionals provide exceptional outcomes for clients
in 60+ countries. When it comes to real estate, CBRE sees potential
everywhere. We turn scale into strength, expense into performance,
and property into prosperity. Visit CBRE.com.We are seeking an
experienced--and dedicated customer service agent--that--will be
responsible for tracking, monitoring, and dispatching alarms from
our Environmental Alarm Monitoring Center. These alarms will
include fire and multiple types of environmental building alarms.
When necessary, alarms will be dispatched to the appropriate
building resource including emergency personnel.The Environmental
Alarm Monitoring Center is operational 24 hours a day, 365 days a
year. Additionally, this position is in downtown Birmingham and
parking fees are not covered.Responsibilities will include, but not
be limited to: * Working within multiple systems for alarm handling
and customer service.* Handling inbound and making outbound phone
calls.* Interacting with multiple departments or centers and
multiple levels of management.* Generate and dispatch service
request work orders for completion by vendors and technicians.*
Follow-up with vendors and technicians as required by alarm type
and priority.* Properly updating alarm systems and dispatch systems
as required.* Logging technicians in and out of work locations.*
Backing up other team members when required by alarm type.*
Additional duties as needed.Job
Requirements:Qualifications:EDUCATION and EXPERIENCE High school
diploma or general education degree (GED) required. Call Center
experience preferred. Minimum two years of related experience.
COMMUNICATION SKILLS Ability to comprehend and interpret
instructions, short correspondence, and memos and ask clarifying
questions to ensure understanding. Ability to write routine reports
and correspondence. Ability to respond to common inquiries or
complaints from clients, co-workers, and/or supervisor. FINANCIAL
KNOWLEDGE Ability to calculate simple figures such as percentages.
REASONING ABILITY Ability to understand and carry out general
instructions in standard situations. Ability to solve problems in
standard situations. Requires basic analytical skills. OTHER SKILLS
and ABILITIES Intermediate Knowledge of Microsoft Office Suite
products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company
policies to achieve set results and deadlines. Errors in judgment
may cause short-term impact to co-workers and supervisor.With
access to top-tier market intelligence, planning, local site
selection and asset strategies, our Global Workplace Services
offering includes Enterprise Facilities Management (EFM), Project
Management (PJM), Advisory & Transaction Services (A&T), and
Management Consulting. We offer end-to-end expertise across all
workplace types, scalable delivery, a commitment to world-class
safety and ongoing innovations in building efficiencies, energy
conservation and CRE technology.
Keywords: CBRE, Inc., Birmingham , 1st Shift Customer Service Representative - Temp, Other , Birmingham, Alabama
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