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Remote Vaccination Scheduler - CSR

Company: Kforce Finance and Accounting
Location: Birmingham
Posted on: April 10, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in Birmingham, AL that is seeking a Remote Vaccination Scheduler CSR. Summary: The Customer Service Representative III will respond to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling and ensure appointment are set up correctly. Essential Duties and Responsibilities:

  • Transfer/refer caller to appropriate entities according to the established CDC guidelines
  • Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
  • Escalate calls or issues to the appropriate designated staff for resolution, as needed
  • Track and document all inquiries using the applicable systems
  • Facilitate translation services for non-English speaking callers according to outlined procedures
  • Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems
  • Meet quality assurance (QA) and other key performance metrics
  • Report problems that occur and assist with the resolution
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Respond to telephone inquiries within the set departmental staffing and time parameters Job Requirements:REQUIREMENTS:
    • High School diploma or GED
    • Must have 6 months experience in a call center or related job that services a medical or public health vertical (comfortable with medical terminology and speaking over the phone)
    • Healthcare experience required
    • Effective communicator with strong ability to provide empathy and excellence customer experience
    • Strong data entry and telephone skills
    • Proficient internet search skills
    • Working knowledge of Microsoft Office and ability to learn and utilize software applications
    • Excellent organizational, interpersonal, written, and verbal communication skills
    • Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills
    • Ability to perform comfortably in a fast-paced work environment
    • Ability to successfully execute many complex tasks simultaneously
    • Ability to work as a team member, as well as independently
    • Previous experience with computers, phone systems, and headsets Required Information/Devices:
      • PC or Laptop (No MAC, Chromebooks, Netbooks, iPads, or Tablets allowed)
      • Intel Core i5 Processor with 8G RAM memory (Intel Core i3 Processor will work also) - required
      • 256G hard drive required
      • Windows 10 - required
      • USB Headset - required
      • Must have ethernet cable to plug into computer (No WiFi)
      • Must have your own equipment (PC/Desktop, USB Wired Headset, Reliable highspeed internet) Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Birmingham , Remote Vaccination Scheduler - CSR, Other , Birmingham, Alabama

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