Customer Service Leader-5176
Company: MAPCO Express, Inc.
Location: Sylacauga
Posted on: April 10, 2021
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Job Description:
The retail segment, which operates in seven states, markets
motor fuel and convenience merchandise through a network of
approximately 350 company-operated convenience store locations
operated under the MAPCO Express, MAPCO Mart, Fast Food and Fuel,
Favorite Markets, Delta Express and Discount Food Mart brand names.
Customer Service Leader Opportunity Position Responsibilities: -
Meet company customer service standards. - Follow company cash
control policies and procedures. - Adhere to all laws and
regulations regarding the sale of any government regulated products
and services. - Obey company and health department safety
guidelines for food preparation. - Detail cleaning of store
interior and exterior according to company standards. - Stock and
rotate products including coolers and/or freezers. - Complete
training activities and pass minimum job performance standards. -
Follow company general rules of conduct and code of ethics. -
Motivate sales associates to grow the store sales and profitability
using suggestive selling techniques.- Assist the store manager in
hiring, developing, and training others in store to meet company
standards and guidelines.- Other duties as assigned.Core
Competencies:Time Management- Value time and use your time
effectively and efficiently.- Concentrate your efforts on the more
important priorities and can attend to a broader range of
activities.- Get more done in less time than others.Action
Oriented- Enjoy working hard and seize more opportunities than
others.- Not fearful of acting with a minimum of planning.Customer
Focus- Act with customers in mind and be dedicated to meeting the
expectations and requirements of internal and external customers.-
Get first-hand customer information and use it for improvements in
products and services.Determination- Pursue everything with energy,
drive, and a need to finish.- Seldom give up before finishing,
especially in the face of resistance or setbacks. Essential
FunctionsStanding/Walking 50%Lifting up to 40 pounds 10%Bending
10%Sitting 10%Squatting/Stooping 5%Climbing 5%Reaching 10%Capable
of working in a fast-paced environment that requires being on your
feet for an extended period of time.Travel Requirements- 0
overnight stays per yearHandle Hazardous Materials- 5%Educational
Qualifications and Experience:- Customer service experience desired
- Ability to perform multiple tasks at one time - Read, understand,
and speak English at an eighth grade level - Comprehend and perform
basic math skills - Understand, comprehend, and perform basic
computer and point-of-sale skills We are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or national origin, disability status,
protected veteran status, or any other characteristic protected by
law. Equal Opportunity Employer/Disabled/Veterans. Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: MAPCO Express, Inc., Birmingham , Customer Service Leader-5176, Other , Sylacauga, Alabama
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