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Customer Onboarding Manager

Company: Madison Logic
Location: Birmingham
Posted on: June 11, 2021

Job Description:

Customer Onboarding Manager

Remote, Illinois /

Pre-Launch - Customer Onboarding /

Full-TIme

About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! Madison Logic is rapidly growing and is constantly looking for new talent to raise the bar. Work with & learn from an incredible group of people that care about your success as much as they care about their own. As a truly global company, we take pride in the diverse backgrounds of our team. We put thought into every hire and we hand pick only the best talent. When you join our team, you are committing to giving 100% and always striving for more.

Customer Onboarding Managers are the product, integration and program launch experts at Madison Logic. This group provides post-sales technical service spanning both implementations and customer support through pre-launch, launch, active, and post phases. Customer Onboarding Manager is a tech-savvy professional that is able to explain technical details and requirements to a non-technical audience. They are results-driven and aspire to achieve specific goals (campaign setup accuracy, increased retention rates and renewal budgets, decrease in time-to-go-live on complex programs and integrations).

What You'll Do:

  • Coordinate and maintain ad campaigns using the Company's first party data and a variety of tools/technologies that are integrated with the Company's lead generation and display platforms.
  • Consult with clients and determine campaign strategy
  • Recommend effective optimization and delivery adjustments to improve campaign performance.
  • Turn campaign data into actionable intelligence and provide partners with solutions to meet their technical and business goals
  • Communicate with internal departments on status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.
  • Guide new and existing partners through the Madison Logic Platform including implementations, integrations, ongoing maintenance and growth
  • Manage issue updates, own resolutions, technical requirements, campaign updates & milestones, management level summaries and issues escalations
  • Proactively identify optimization and upsell opportunities of ML products and services
  • Develop client specific lead generation strategies
  • Support Customer Success Managers and Sales Executives through scheduled and proactive provisioning of data, findings, observations, and action items.
  • Respond in a timely manner to general and specialized client requests, including payment, reporting, implementations and product-related questions.
  • Work with Operations team to be sure assets and instructions are implemented correctly. Assist in troubleshooting any ad creative issues that affect tracking, implementation, or reporting.
  • Monitor scheduling and delivery of campaigns using multiple ad trafficking systems.
  • Responsible for testing, QA, and signoff of all campaign elements.
  • Strong drive to meet and beat deadlines and KPIs.

What You Have:

  • Bachelors Degree
  • 2+ years experience in Account Management, preferably managing display advertising and lead generation campaigns
  • Knowledge of HTML preferred
  • Solid knowledge of Excel and MS Word

Qualifications | About You:

  • Employee management and experience in other ad products is a plus.
  • Ability to coordinate multiple projects in a fast-paced environment
  • Ability to work with a wide range of stakeholders and drive projects forward from start to finish
  • High level of enthusiasm and energy, as well as a sense of urgency in addressing client issues
  • Ability to work independently and escalate issues when necessary
  • Ability to work towards goals on an individual and team level
  • Ability to prioritize and multi-task competing responsibilities
  • Strong analytical, problem solving, quantitative, organizational and communication skills (both written and verbal)
  • Strong drive to meet and beat deadlines and key performance indicators

Benefits & Perks:

  • Opportunities for Advancement - As We Grow, You Grow!
  • Competitive Benefits including Medical, Dental, Vision, and FSA plans
  • Employer-paid Life, AD&D and STD insurance
  • 401k with Company Match
  • Commuter Benefits (Transit & Parking)
  • Generous Paid Time Off including: 9 paid Holidays, 17 Vacation Days (to start!), Sick Time, Floating Holiday Program, and Parental Leave
  • 2 Paid Volunteer Days
  • Work-Flex Policy
  • Flexible "You Do You" Monthly Cash Stipend
  • Legal & Financial Services Benefits
  • Company Outings, Social & Charity Events, Sponsored Healthy Hours & Happy Hours
  • Wellness initiatives
  • Global Mobility Program
  • An innovative, energetic culture and a fantastic team!

Expected Salary

Base Salary: $60,000 - $62,000/year

Additional Compensation: $1,000/year

Who We Are:

Our Vision : We empower B2B organizations globally to convert their best accounts faster

Our Values: #TEAM#OWNIT#RESPECT#EXCEL#EMPOWER

Our Commitment to Diversity & Inclusion:

Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ( https://www.madisonlogic.com/privacy/ ).

Keywords: Madison Logic, Birmingham , Customer Onboarding Manager, Other , Birmingham, Alabama

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